Know Before You Go If you require a visa to enter the country, your hotel may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the hotel via the contact details included on your booking confirmation. The hotel may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the hotel and yourself. Guests must transfer via airplane and boat to the property. Guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. Airport shuttle fee: USD 380 per person (roundtrip) Airport shuttle fee per child: USD 248.00 (roundtrip), (from 2 to 12 years old) Late check-out fee: USD 50 The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes You'll be asked to pay the following charges at the hotel: Christmas Eve (24 December) Gala Dinner per adult: USD 81.17 Christmas Eve (24 December) Gala Dinner per child: USD 40.58 (from 6 to 12 years old) New Year's Eve (31 December) Gala Dinner per adult: USD 121.75 New Year's Eve (31 December) Gala Dinner per child: USD 60.88 (from 6 to 12 years old) Airplane and boat transfer per adult: USD 380 (roundtrip) Transfer service fee per child: USD 248 (roundtrip), (from 2 to 11 years old) We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.