“Last place to stay”

On the plus side all the staff were friendly and helpful, all areas were clean and tidy. We ate in the bar and courtyard restaurant and the meals were very tasty. On the downside the bedrooms could have done with an upgrade, our room lacked a chair to use at the vanity mirror! The radiator would no… more

On the plus side all the staff were friendly and helpful, all areas were clean and tidy. We ate in the bar and courtyard restaurant and the meals were very tasty. On the downside the bedrooms could have done with an upgrade, our room lacked a chair to use at the vanity mirror! The radiator would not heat up despite reporting this twice, they did managed to get the towel rail to heat up, sadly this resulted in it leaking all over the bathroom floor. Not the best think to find when you get back late at night. Lastly I was disappointed that on a 2 night stay they didn’t replenish the milk/ tea supplies, or empty the bins. It was conveniently located for the wedding we were attending but I wouldn’t stay there again

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“Nice but all a bit dated”

Pros: helpful staff, the food in the restaurant was really pleasant, nice but not extensive breakfast options, good lounge spaces, comfy bed in a room that was a decent size for a weekend stay. The gym was good. Cons: The relatively simple check in process seemed to take an absolute age, annoying … more

Pros: helpful staff, the food in the restaurant was really pleasant, nice but not extensive breakfast options, good lounge spaces, comfy bed in a room that was a decent size for a weekend stay. The gym was good. Cons: The relatively simple check in process seemed to take an absolute age, annoying when there’s a bit of a queue. On check out, after queuing, we were told ‘oh, you could just leave the key on the desk’ which would’ve been fine had there been any indication that you could do this. Lots of the ‘public’ places seem like they haven’t been updated since it was first (re)built, such as the decor in the restaurant which is a bit dark and dingy. The display cases that make it look like a rebuilt Victorian street and I found them a bit pointless to be honest. They just seemed to have a load of dusty bric a brac in. The spa felt a bit like I was in a leisure centre and it’s just a bit weird lying in an infinity pool overlooking a housing estate where you could see people in their kitchens. The ‘thermal journey’ is more a collection of a couple of saunas and a cold shower. I appreciate it’s very popular, particularly for weddings, and very successful but we left with a sense that this was becoming more through a lack of competition than anything new it’s doing as a spa hotel.

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