“Excellent hotel, ticks all the boxes”

Enjoyed our stay here, delicious food, friendly staff and spacious room. Relaxing courtyard for when the weather is warmer, lit up in the evening so would be lovely on a barmy summer evening with a drink. Quiet area. Would highly recommend.

“So nearly five out of five”

As part of a coach tour from South Wales we stayed at the hotel for four nights midweek. There was so much to like; the modern rooms, very clean and the staff super friendly. The food portions for breakfast and evening meals were excellent and this is probably the best time to pass on all our than… more

As part of a coach tour from South Wales we stayed at the hotel for four nights midweek. There was so much to like; the modern rooms, very clean and the staff super friendly. The food portions for breakfast and evening meals were excellent and this is probably the best time to pass on all our thanks to the night porter aka breakfast chef. What a great guy whose endless energy made our holiday. The best hotel breakfast ever. The bar area was a little small so we took advantage of the agreement with the Main Line Social Club a 5 minute walk away and spent three evenings there. What a fabulous warm welcome we had. Now the bits that weren't quite right. On our last evening the hotel had over committed itself with a private party, normal guests, walk ins and our coach group. The delays in serving courses were long and the young staff did not perhaps have the training to deal with guest complaints. Some guests were waiting an hour for food, paying customers were served before others and it put a sour edge on the evening. I hope the managers and owners will look at this. A complimentary drink offer to those badly affected would have taken the heat out of the frustration and rather than your young waiting staff fending off disgruntled customers the manager should have dealt with it in person. The lesson is you are only as good as your last meal. On another restaurant issue I am not convinced that the contaminated crumble pudding that was served with a hard plastic washer the size of a 10p was handled as per Food Standards Agency requirements. There was no immediate recall of other crumble puddings that might have also been contaminated. The hotel is leaving itself open to large compensation fines unless a procedure for foreign bodies found in food is established and followed. But to end on a brighter note the hotel has free cctv covered parking and has wonderful staff who work really hard. I wish you the very best for the forthcoming festive season.

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“Good hotel”

Hotel was clean and just what we needed, the staff were nice and helpful. Breakfast was good and a good choice. The night porter was good he solved our problem straight away. I would recommend if you just want to have a room for the night. It was so near to the city town and on a bus route to it