“Terrible”

It's with great sadness I write this review as I emailed the hotel several occasions with no response I want to write this email to you. We stayed the night in the Vegas suite £440 a night . There were several points of disappointment throughout our stay. Considering the amount it cost for one n… more

It's with great sadness I write this review as I emailed the hotel several occasions with no response I want to write this email to you. We stayed the night in the Vegas suite £440 a night . There were several points of disappointment throughout our stay. Considering the amount it cost for one night. Please see list of disappointments below. We did highlight this over the telephone later in the evening but we were told that there was nobody to help at this time as it was out of hours and this would be raised to morning staff. The dimming light control in the lounge did not work at all. Internet is terrible TV wouldn't work regarding channel changing etc and the Internet kept lagging which resulted in the TV program it was stuck on kept freezing. Spa had dead skin and hearing aid battery sticker in water Spa Bath took 45 mins to fill then took ten mins to turn on as the buttons wouldn't work just kept hearing a ticking in the bathroom it finally worked. Room on arrival had an overwhelming smell of damp Carpet soaking wet in the room. Dinner steak was bad was full of fat. Desert was not nice cheesecake the biscuit tasted stale so was not eaten What tipped it off the most was the Brown stains /marks on bed sheets on one side It was a huge disappointment to our stay when we paid a lot of money for the room When we walked in, we throught wow what a room but the smell was overwhelming and the other things really let it down Room looked beautiful but the things we discovered over shadowed our stay and experience. Staff were lovely fireworks were great just disappointed to have to write this email to you

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“Amazing food & service ”

Visited for a one night stay with my partner for anniversary. Food was incredible and room service was very organised and prompt. The room (lanson black) was nice for one night - however it is slightly dated in places (chips on the wall, dusty, water stains on ceiling, marks on dressing gowns) and … more

Visited for a one night stay with my partner for anniversary. Food was incredible and room service was very organised and prompt. The room (lanson black) was nice for one night - however it is slightly dated in places (chips on the wall, dusty, water stains on ceiling, marks on dressing gowns) and there was a slight damp smell throughout the room however it was still a lovely stay for one night but then again we paid the cheaper fee as it was a Sunday night. Not sure it is worth the Friday/Saturday night fee. FOOD WAS SO GOOD, cannot stress this enough!

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“It wasn’t terrible but could be amazing! Wouldn’t stay again or recommend sadly.”

pros: large sized room with beautiful indoor spa bath and outdoor hot tub, huge bed, food was good PM & AM, good coffee machine and bottle of champagne, nice make up area with straighteners and hairdryer. cons: decor is a bit on the tacky side so you don’t feel like you’re staying in luxury for t… more

pros: large sized room with beautiful indoor spa bath and outdoor hot tub, huge bed, food was good PM & AM, good coffee machine and bottle of champagne, nice make up area with straighteners and hairdryer. cons: decor is a bit on the tacky side so you don’t feel like you’re staying in luxury for the huge price tag, bar set up is odd with regulars and customers and very dark and dingey , WiFi terrible meaning the tv did not work at times, thin walls could hear next doors music, next door to renovation work so could hear that plus their music, water pressure was low in the morning, uncomfy leather chairs in the lounge which look very old, some lights didn’t work, no steam shower as described (was mentioned to reception) would have been nice to have a table and chairs in the room rather than a huge fabric stand. The room could have been beautiful if done nicer and maybe a nicer comfier sofa. I couldn’t help feel a bit ripped off when we left for the price we paid .. lesson learnt.

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