“Nice room with great amenities but the air-conditioning in the room is from 1950s”

I stayed in Marriott Santa Clara for 4 nights during a business trip to the area. The reason to make this choice was the price, Marriott Bonvoy program membership and my trust to Marriott brand in general. I arrived to the hotel around 9:30 p.m. and the check-in was quick and uneventful. My Marri… Több

I stayed in Marriott Santa Clara for 4 nights during a business trip to the area. The reason to make this choice was the price, Marriott Bonvoy program membership and my trust to Marriott brand in general. I arrived to the hotel around 9:30 p.m. and the check-in was quick and uneventful. My Marriott membership status was acknowledged during check-in and I was even assigned a room 1.5 days before my arrival on the app. My room key was activated on the phone too which is a great side of staying at Marriott hotels. So overall, it was a smooth arrival. One thing I found very awkward was the high cost of the car parking — it was 40$ a day. Considering that the hotel has huge car parks that can serve more than the customers it has, this cost was truly too much. I guess it is California where nothing comes free. Thankfully, I noticed a rate that includes parking so that I didn’t need to pay this cost explicitly. The hotel is a bit old American style Marriott. While the hotel had some renovation in its rooms (e.g., the bathroom looked brand new), you can find elements of the hotels age — e.g., the air conditioning system was so noisy and created so much wind in the room that I had to decide whether or not to turn the heating on even when it was pretty cold. The closeness of the San Jose airport also creates some minor noise. But apart from these, it was a very comfortable bed and room with a decent size. I appreciated the little touch of providing ear plugs and sleepy pillow mist on the bed side table. It was a nice touch. I didn’t have breakfast in this hotel but I used the gym a few times. The gym is top-notch with so many exercise options. If you definitely need some exercise during your stays, this gym has everything you need. Unfortunately, the pool and hot tub as closed for renovation so I cannot comment on this either, but looking forward to see how this renovation pans out. Overall, I had a comfortable stay but the sleep quality wasn’t great due to the air conditioning system of the room. I would definitely consider staying again, but it wouldn’t be my first choice if there are other more affordable and newer alternatives.

Kevesebb

“Big and good hotel for business travellers, good offer could be improved”

A big hotel, well adapted for large business conventions. Large and comfortable rooms, quiet and clean, with all you expect from that category of hotels. Professional staff. The food offering could/should be improved: I liked the breakfast that is complete and comfortable (with fresh entire fruits,… Több

A big hotel, well adapted for large business conventions. Large and comfortable rooms, quiet and clean, with all you expect from that category of hotels. Professional staff. The food offering could/should be improved: I liked the breakfast that is complete and comfortable (with fresh entire fruits, thank you!), but I found the dining offer too poor for such a place: having to dine at the bar because no other restaurant doesn’t sound right to me, the hotel is big enough to justify a proper restaurant I believe. Then, I also tried the room service which turns out to be efficient but of a rather poor quality and delivered from a third party.

Kevesebb

“Rolling Stones at Levi’s Stadium”

We stayed here since it is an easy 15 minute walk to Levi’s stadium. If you don’t want to walk there are lots of pedicabs available to rent and take you to the stadium. The room was nice but the air conditioning is really loud and was that way last time we stayed. They need to be updated especiall… Több

We stayed here since it is an easy 15 minute walk to Levi’s stadium. If you don’t want to walk there are lots of pedicabs available to rent and take you to the stadium. The room was nice but the air conditioning is really loud and was that way last time we stayed. They need to be updated especially with the stadium pricing this place charges. The breakfast buffet was very good and has just about anything you could want. The staff was very friendly and helpful. There was special food in the lobby the afternoon of the concert and in the evening after the show which was nice. There is also a menu and also fresh pizza slices for sale. The food and staff in the lobby was good and friendly as well. As a Bonvoy member the M Club was nice and had several snacks and a staff person there after the show after 11pm which was really nice. There is a nice gym and a pool also. The hotel property and staff were all great except for the AC.

Kevesebb

“Family Unfriendly Even for Elites”

As context, I stayed here with my whole family for 5 weeks last year and had a great experience. The staff was wonderful and always made us feel welcome, and I've recommended this property to coworkers ever since. I've even taken a few "staycations" here just for a night away with the family! After… Több

As context, I stayed here with my whole family for 5 weeks last year and had a great experience. The staff was wonderful and always made us feel welcome, and I've recommended this property to coworkers ever since. I've even taken a few "staycations" here just for a night away with the family! After my last stay, though, I don't expect to be back and I will stop recommending it. As a Titanium Elite I definitely didn't feel welcome; they've instituted *two person* limits on the lounge, moved breakfast to the restaurant, and I couldn't even have free breakfast with my two kids without paying for one of them! The leadership team has clearly decided they do not care about the custom of family guests, and greatly devalued the (minimal) Marriott benefits for even the highest of elites. For a hotel of this caliber, with an excellent staff and a great location, it's emblematic of shortsighted strategy by the hotel leadership, nickel-and-diming guests and leaving them feeling cheated rather than welcomed.

Kevesebb