“MUY BUEN SERVICIO GRACIAS A TODOS POR UN BUEN TRABAJO/ VERY GOOD SERVICE THANK YOU ALL FOR A GOOD JOB”

Mi nombre es Wilfred Gonzalez me lleman Freddy soy de Puerrto Rico mi estadia solo fuer por una noche llegando Abril 6, 2024. Llegando temprano como a eso se las 1130am y sabiendo que el check in es a las 3pm y no hiba ver cuartos disponibles creo la que me atendio fue Vivian muy atenta y con una s… Więcej

Mi nombre es Wilfred Gonzalez me lleman Freddy soy de Puerrto Rico mi estadia solo fuer por una noche llegando Abril 6, 2024. Llegando temprano como a eso se las 1130am y sabiendo que el check in es a las 3pm y no hiba ver cuartos disponibles creo la que me atendio fue Vivian muy atenta y con una sonrisa me dio la bienvenida al hotel le dije que habia tomado un vuelo temprano y sabia que no hiba ver cuartos disponibles, Viviana verifico y si habian cuartos disponibles y me pudo hacer el check in. Hablamos un poco Y ademas estaba El señor Rene creo era el Gerante les dije que estarian llegando otros 3 amigos de Puerto Rico y estabamos en Florida para ir al Concierto de Madonna que seria al otro dia Domingo 6. Los dos Fueron muy amables. Llegando al cuarto me encontre con Rosa creo que es la Supervisora de Housekeeping Rosa muy amable si muy servicial. Les puedo decir todos los empleados de housekeeping fueron muy amables. Mi cuarto fue 405 una suite de dos camas y sofa cama el cuarto muy acojedor todo muy limpio camas muy comodas hasta el sofa cama tambien muy comoda y para mi sorpresa tenia una consina completamente equipada con microhondas y una nevera grande. Fue una experiencia my bonita los empleados todos exelente y amable ...los empleados del desayuno bien amable con una sonrrisa y super eficiente y dandole un buen servivio al cliente ,,,los del frontdesk Vivian, Rebbeca y Rene exelentes servicio y muy profecional ...yo regresaria de nuevo y tambien se lo recomedaria a cualquier persona.... My name is Wilfred Gonzalez, they call me Freddy, I'm from Puerto Rico, my stay was only for one night, arriving April 6, 2024. Arriving early at around 1130am and knowing that check-in is at 3pm and I didn't see any available rooms, I think The one who attended me was Vivian, very attentive and with a smile she welcomed me to the hotel. I told her that I had taken an early flight and knew that I had not seen any available rooms. Viviana checked to see if there were rooms available and she was able to check me in. We talked a little and there was also Mr. Rene, I think he was the Manager. I told them that 3 other friends would be arriving from Puerto Rico and we were in Florida to go to the Madonna Concert that would be the next day, Sunday the 6th. They were both very kind. Arriving at the room I met Rosa, I think she is the Housekeeping Supervisor, Rosa, very friendly and very helpful. I can tell you all the housekeeping employees were very friendly. My room was 405, a suite with two beds and a sofa bed, the room was very cozy, everything was very clean, the beds were very comfortable, even the sofa bed was also very comfortable, and to my surprise it had a fully equipped kitchenette with a microwave and a large refrigerator. It was a very nice experience, the employees were all excellent and friendly...the breakfast employees were very friendly with a smile and super efficient and giving good service to the customer,,, the front desk staff Vivian, Rebecca and Rene had excellent service and very professional. ..I would return again and would also recommend it to anyone....

Mniej

“Not business as usual!”

Thanks for being one of the best brands to take a break. I am an (OTR) Over the Road driver. Stop in for doctor's appointment and other medical related business. First off Ashley Front Desk also Scarlett Sales Mgr outstanding customer service! Had some minor issues quickly resolved it. Didn't reall… Więcej

Thanks for being one of the best brands to take a break. I am an (OTR) Over the Road driver. Stop in for doctor's appointment and other medical related business. First off Ashley Front Desk also Scarlett Sales Mgr outstanding customer service! Had some minor issues quickly resolved it. Didn't really expect that. Most definitely don't go that extra. Great job ladies. While there saw some familiar faces Rosa ? Housekeeping Staff member; Awesome person always willing to go far beyond to make my stay comfortable. This was truly Home 2. See you ladies soon. Hopefully this review doesn't fall unnoticed.

Mniej

“Clean and nice but need help with customer care”

Room was nice location was quite but logistic was trash. I communicated that my flight was delayed but I was coming they still charged me and canceled my room . Then making me rebook once I was there at a higher rate .