“Customer Service always wins”

I enjoyed my stay here in Long Beach. Aja was so sweet. I’m not sure if that’s how you spell her name but she was there the night I checked in. She had excellent customer service that I haven’t experienced in a while and she also preceded to give me an upgrade which I was truly grateful for. I’m g… Több

I enjoyed my stay here in Long Beach. Aja was so sweet. I’m not sure if that’s how you spell her name but she was there the night I checked in. She had excellent customer service that I haven’t experienced in a while and she also preceded to give me an upgrade which I was truly grateful for. I’m giving this review to make sure she gets her recognition. Jomari checked me in and he was great as well, very attentive. My room was nothing short of great with lots of space. I needed and appreciated the space given. Thank you so much.

Kevesebb

“Once Renovated A Perfect Location for Families”

My three children (age 11, 13, 13) and I stayed at this Residence Inn for three nights as we ventured about Southern California. We had a room with a loft so there were two queen beds and a sofa bed, kitchen, two bathrooms. Our room was pretty dated and beaten up a bit, but it was clear that the … Több

My three children (age 11, 13, 13) and I stayed at this Residence Inn for three nights as we ventured about Southern California. We had a room with a loft so there were two queen beds and a sofa bed, kitchen, two bathrooms. Our room was pretty dated and beaten up a bit, but it was clear that the hotel was being renovated as parts were blocked off and significant work was being done by multiple trades people. Thus, I presume the entire property is undergoing a renovation & face-lift and that will improve things here immensely. Because of that likely upcoming renovation to our part of the property some things had been left unattended - which is understandable, but still disappointing. The shower only had a HOT option, the shower drain was clogged, the kitchen sink disposal didn't work, and the ceiling fan didn't work. However, when reported their maintenance came quickly and repaired each item, so that was very satisfactory. Let's assume with renovations those issues are all behind them. The property itself is almost perfectly located in Southern California; midway between SNA & LAX airports and literally right next to Long Beach airport if you happen to fly Southwest. 10 minutes to downtown Long Beach and entertainment area, 25-45 minutes (depending on traffic) to Hollywood area as well as Anaheim area. Easy access to 405 freeway right next to property. Fast food, grocery, Target, etc all nearby. Lots of laundry machines on property (you pay, but they provide detergent), and the pool is great for families. Quite a few chairs & tables, and big enough for the kids to have fun. Breakfast was included in our rate, and was acceptable but not great. Staff at front desk, housekeeping and maintenance were all very friendly and helpful. Overall, with the ongoing renovations completed I would definitely return to this property.

Kevesebb

“Residing at Residence Inn Long Beach”

I’ve been staying there for 2 weeks now. It’s in a good, convenient location. Front Desk staff is very friendly and professional. Breakfast is Ok. My room has been renovated, so it looks nice, however there is a water leakage from the shower into the rest of the bathroom. Coffee mugs also leak. Cle… Több

I’ve been staying there for 2 weeks now. It’s in a good, convenient location. Front Desk staff is very friendly and professional. Breakfast is Ok. My room has been renovated, so it looks nice, however there is a water leakage from the shower into the rest of the bathroom. Coffee mugs also leak. Cleaning crew only cleaned my room after I complained about it being dirty on my 4th day at the hotel. And 14 days later, they still haven’t provided me with a bar soap and body lotion, despite my multiple requests. I will probably have to purchase those items in the end.

Kevesebb

“Good location”

hotel is easy to find. Staff was friendly, checked me in quickly. Decent breakfast and located near many of the stores that you would need. My favorite was the fire place was a pleasant suprise. I would note that the hotel has a lot of construction going on as it’s an aging hotel