“Hurricane Milton”

We were evacuated by hurricane Milton, the staff was top notch and handled panicked customers like seasoned veterans. We were given our room at 9:30am and ive never had that happen. Thanks for everything and for returning our laptop. The Wilson's

“5 star service in an affordable hotel”

We sheltered here for Hurricane Milton for 3 nights. Naturally, during a crisis, some people become anxious and, as a result, pretty unreasonable. No exception in this case. Signs were posted all over the property indicating that some services would be limited during the storm. Responsibly, they wo… Több

We sheltered here for Hurricane Milton for 3 nights. Naturally, during a crisis, some people become anxious and, as a result, pretty unreasonable. No exception in this case. Signs were posted all over the property indicating that some services would be limited during the storm. Responsibly, they would not run the elevator at peak storm for fear of power outage. The hot breakfast might be suspended do to storm related staff shortages. The front doors would require key card entry to mitigate storm damage to the inner lobby. Etc. I heard guests complain loudly about all of these. In 40 years in hospitality I don’t think I’ve ever seen a staff handle unreasonable complaints as gracefully. The Mgr was constantly involved. The young man handling maintenance seemed to work 72 hours without cease. At the Front Desk Tiffany and Kristy handled all guest concerns (reasonable AND unreasonable) with a grace that was impressive. If the elevator was shut down at all, I never noticed it. They ran the hot breakfast EVERY DAY before, during and after the storm. With the poor Hostess having to field complaints that only hot coffee , biscuits and gravy, oatmeal, fresh fruit and yogurt were available the morning after the storm. THESE FOLK’S KNOCKED IT OUT OF THE PARK and have my loyalty forever

Kevesebb

“Friendly Helpful Staff”

Althea, was truly a blessing at the Holiday Inn Express & Suites in Palm Bay, Florida. She was respectful, helpful, and polite. I enjoyed my morning breakfasts and conversations. She worked hard on keeping all things full and hot, while all the while talking to the guests making them feel welcome.… Több

Althea, was truly a blessing at the Holiday Inn Express & Suites in Palm Bay, Florida. She was respectful, helpful, and polite. I enjoyed my morning breakfasts and conversations. She worked hard on keeping all things full and hot, while all the while talking to the guests making them feel welcome. Thank you!

Kevesebb

“#1 Hotel to go to”

This is me and my kids go to place to get away and enjoy the pool, delicious breakfast in the morning, the most comfortable beds out of every hotel I've ever stayed at, the showers are amazing, and the rooms are clean. The hotel staff is always amazing to us with a lot of respect and they care abou… Több

This is me and my kids go to place to get away and enjoy the pool, delicious breakfast in the morning, the most comfortable beds out of every hotel I've ever stayed at, the showers are amazing, and the rooms are clean. The hotel staff is always amazing to us with a lot of respect and they care about your well-being it's always a comfortable place to stay we stay here very often this is our number one place we go to.

Kevesebb