“The Hotel that Ghosts You When Informed of a Maintenance Issue”

I called this hotel before commuting into the Dayton International Airport to confirm that they provided transportation to and from the airport. They said they did. When I arrived at the airport and called them, they said that they could not get ahold of their driver to come pick me up. It was a… more

I called this hotel before commuting into the Dayton International Airport to confirm that they provided transportation to and from the airport. They said they did. When I arrived at the airport and called them, they said that they could not get ahold of their driver to come pick me up. It was a $15.95 Uber ride to the hotel. They did not offer reimbursement. The room was okay, about what I expected for a Clarion Inn. Breakfast was standard hotel breakfast. Location is good for proximity to a park with hiking/running/biking trails, restaurants, and grocery store. I went for a run before checking out and needed a shower. The shower provided a trickle of water. I ended up turning on the tub faucet and laying on the tub floor to rinse my hair out. It was far from ideal. I requested a refund for 50% of cost of my stay at checkout as the main purpose one usually stays at a hotel is for a comfortable bed and a warm shower. I did not get the latter. The front desk attendant told me she did not have the authority to make that decision and directed me to email a video of the showerhead's performance to the hotel manager and gave me an email address. I did this while standing there. I followed up 48 hours later after receiving no response. I have attempted to call this hotel numerous times since this stay and no one answers the phone. I contacted corporate Choice Hotels and they apologized for this franchise owners lack of attention by giving me 8000 points to use toward a stay at one of their other hotels. Most hotels in this area require 12-20,000 points for a free nights stay. A month has passed with no response from this hotel. The morning I left, the hotel driver was there. He was a kind, older gentleman. He told me that they never called him the day before to come get me. He insisted I sit in the front seat of the van as it had an airbag and he wanted me to be safe. He would not accept a tip for handling my bags. He was the highlight of my stay. Good conversation and sense of humor.

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“Older Hotel being Redone with Very Basic Stuff”

Stayed 2 nights in May on a trip in Ohio. An older hotel. Saw workers fixing lobby the days we were there so looks to be under construction. Rooms had enough sockets. Not sure if related to our stay or more global. There was a shortage of towels and hotel worker could not provide enough towels f… more

Stayed 2 nights in May on a trip in Ohio. An older hotel. Saw workers fixing lobby the days we were there so looks to be under construction. Rooms had enough sockets. Not sure if related to our stay or more global. There was a shortage of towels and hotel worker could not provide enough towels for each person in party for both nights initially. Worker had to bring the towels to the room maybe 1 hour later after we told them. No orange juice for breakfast (machine out). Breakfast - waffles, cereal, apples, some eggs, toast Have lemonade in lobby.

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