“Close to casino, average units.”

We booked this hotel because we had tickets to a concert at the nearby Northern Quest Casino. I had thought there would be 2 couples so we booked a 2 bedroom suite. The other couple cancelled, so we only needed a 1 bedroom. I tried several times to change the booking but was unable to, because t… more

We booked this hotel because we had tickets to a concert at the nearby Northern Quest Casino. I had thought there would be 2 couples so we booked a 2 bedroom suite. The other couple cancelled, so we only needed a 1 bedroom. I tried several times to change the booking but was unable to, because they were full (certainly not their fault). I called the hotel the day before to see if we could get early check-in and the person I spoke to said, "no problem at all". We could check in at 2 pm. We arrived around 2:30 and the gal at the desk didn't know anything about my previous request. She very kindly did allow us to check-in but we were put in a wheel chair accessible room, which was not our original booking. The room had an unpleasant odor (it smelled like feet), but I had some Febreze fabric spray, so I sprayed the carpets and it was better after that. It was very dark in the unit, one small window in the living room and dark colors. Upon close inspection, the tub did not look extremely clean (I could see a ring around the bottom), but it was hard to tell because it was so dark. There is nowhere to sit outside the unit. The shower ran out of hot water after 1 shower. I had reasonably short shower and there was no hot water after me, for my husband. We booked transport to the concert using the Casino's shuttle service. It did not show up when promised, we had waited 20 minutes and were getting nervous we would be late for the show, so we opted to drive. This is not a comment on the hotel, as they had nothing to do with this service. Just beware if you are staying for a concert, you might want to drive. We ended up finding parking at the Casino, no problem. My only other comment is that there was nothing to wash dishes with, other than an old worn out dirty looking sponge. A new clean sponge for each guest would be appreciated. Pros, close to the casino, plenty of space, helpful front desk staff, bed was ok Cons, could be cleaner, no outside seating, not enough hot water, dark decor.

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