“Everything positive with our stay in Laurel BW”

We were pleased from arrival through departure. Our check in was smooth, quick and easy. A small arrival gift was given and received. The staff was knowledgeable and extremely helpful. Parking on site was convenient as well. Our room was clean and well stocked with everything we needed. It was a pl… Více

We were pleased from arrival through departure. Our check in was smooth, quick and easy. A small arrival gift was given and received. The staff was knowledgeable and extremely helpful. Parking on site was convenient as well. Our room was clean and well stocked with everything we needed. It was a pleasant experience for the entire time.

Méně

“Pleasant stay in Laurel, Md”

Room was clean, bed was comfortable. Pillows were firm, but not too firm. Just right. Staff very friendly. Bottled water and oreo cookies are complementary offering. Location was convenient for I-95 access, to and from. Reasonably good eateries nearby.

“Worth the economical price but if visiting DC might as well book something closer.”

Room was clean. One of the sheets out of 2 queen beds had a fading stain mark. I asked the reception to replace them, and they provided me more sheets but didn't offer to replace the sheets or room! The room was surprisingly a connecting room with a door to another room, which wasn't mentioned o… Více

Room was clean. One of the sheets out of 2 queen beds had a fading stain mark. I asked the reception to replace them, and they provided me more sheets but didn't offer to replace the sheets or room! The room was surprisingly a connecting room with a door to another room, which wasn't mentioned on the booking page. It did cause some disruption on the first night when I could hear the TV and general conversation after mid night during sleep hours coming in from the next door. Surprisingly, I could hear convos from the room behind as well without any door connection, so it might be that the walls are actually quite thin. No issues besides the first night for me anyway. Breakfast was alright for the price. Overall it was comfortable besides these above issues I mentioned. Bathrooms don't have any exhaust. Giving 3 stars because of stained sheets only. Would have provided 4 if not for that.

Méně

“Mediocre. Not returning.”

On the plus side the bed was comfortable and new. The bathroom was mostly clean and modern with a lovely walk-in shower. On the other side of the equation the hotel is an older property, carpets are old and furniture is dated and well used with mis-matched cushions on the sofa in our room. The carp… Více

On the plus side the bed was comfortable and new. The bathroom was mostly clean and modern with a lovely walk-in shower. On the other side of the equation the hotel is an older property, carpets are old and furniture is dated and well used with mis-matched cushions on the sofa in our room. The carpet beside the bed in our room was hard and "crunchy" for lack of a better word. Obviously something had been spilled there in the past and never cleaned appropriately. My real annoyance though was the fact that upon check-in they double charged my credit card for our stay plus took a $100 "security deposit". When I questioned the front desk staff about the double charge they told me it was standard procedure and that I would be credited the over charge plus the security deposit upon check-out. This did indeed happen but I found the whole process of double charging rather slimy. I short there were some positives but all in all not up to the standards that I would expect from a Best Western property.

Méně