“Amazing!!!”

What an amazing location! The views, the views, the views! Service was exceptional and the Concierges were always so friendly and helpful. And the bellmen definitely earn their tips with all those stairs! It's a bit strange to walk out of your room and have people posing for pictures in front … more

What an amazing location! The views, the views, the views! Service was exceptional and the Concierges were always so friendly and helpful. And the bellmen definitely earn their tips with all those stairs! It's a bit strange to walk out of your room and have people posing for pictures in front of your door but that just adds to the magic of this beautiful, charming village.

less

“Refined French hospitality in a spectacular location.”

We booked this hotel primarily so that we could rendezvous with close family from the USA who were staying nearby. It turned out we were in for a treat. The hotel is perched atop a hill overlooking the med. In fact it is part of a medieval village and in some places tourists throng the alleyways b… more

We booked this hotel primarily so that we could rendezvous with close family from the USA who were staying nearby. It turned out we were in for a treat. The hotel is perched atop a hill overlooking the med. In fact it is part of a medieval village and in some places tourists throng the alleyways between sections of the hotel. This can be annoying at times but most of the property is exclusive to guests. It’s important to be aware that there are steep steps everywhere. We counted 194 steps up from the infinity pool to our room! At 35 degrees Celsius this was a challenge. We were upgraded from a junior suite to an executive suite. The room was spacious and extremely comfortable. A full length mirror would have been appreciated as is usually standard in hotel rooms and the air conditioning unit failed to cool the sitting area but the sleeping area was very comfortable and the bathroom well appointed with L’Occitaine products. Breakfast in the terrace was excellent as was the meal we had in Les Remparts. We also dined at the 2 Michelin star restaurant which deserves its own review but suffice to say we have dined in many places with the same rating all over the world and both the food and the service compared favourably with the best of them. All staff in the hotel were super efficient friendly and professional. Highly recommend but only if you have no mobility issues. We hope to return in a cooler month sometime soon.

less

“Beautiful Property but not five stars”

The views, amenities, and breakfast are well worth staying here for. However, if you’re looking for a true five-star experience, I would not say this hotel meets that standard. We made the mistake of going through the main gates initially, where we were questioned by a member of staff about where … more

The views, amenities, and breakfast are well worth staying here for. However, if you’re looking for a true five-star experience, I would not say this hotel meets that standard. We made the mistake of going through the main gates initially, where we were questioned by a member of staff about where we were going. I mentioned that we were checking in, and he said, “Let me just check, what’s your name?” which I found a bit rude, as it implied we might be lying. We then proceeded, only to have another member of staff say, “Excuse me! Where are you going?” I responded, “We are just checking in,” to which he then said, “Where are your bags, then?” We were only staying for one night, so my partner held up our bag, and that was enough confirmation for us to carry on. Anyway, I put this down to a misunderstanding, as these things do happen. However, throughout our stay, I found the staff to be really unhelpful. They were very difficult to deal with when my partner tried to organize a simple birthday surprise—it was nearly impossible. He wanted to arrange for cakes from the pastry chef to be in the room, but they said that was impossible and instead delivered an entire lemon loaf. However, the man who delivered the loaf was very kind and lovely. We also had a lovely man serve us in the bar in the evening, who managed to get us some cakes and was extremely helpful. But apart from that, all other staff seemed indifferent, which, for the price, is not what you would expect. It’s unclear whether this was because we were staying for just one night and thus not worth the trouble, or if this is a regular occurrence for all guests. The room was also not up to a high standard. There was a broken shelf in the shower, wires hanging down from a table, and an open plug socket, which I didn’t notice was open when I first tried to plug something in, causing it to flash blue. To be fair, we didn’t report these issues, as we were only staying for one night and were trying to make the most of our time there. After our previous dealings with some of the staff, we felt they wouldn’t really do anything anyway. I would say the hotel itself is beyond beautiful and has excellent amenities, breakfast, and views, which I would consider returning for. However, I would imagine you could find other five-star hotels in the area that offer much better service for the price.

less