“Excellent stay”

Stayed here for 3 nights this week. What a fantastic place. Customer service was excellent throughout from welcome to farewell. Always pleasant and helpful. Hotel is really clean and room was spacious with everything you need for a short break. Housekeeping was consistently good throughout, good qu… more

Stayed here for 3 nights this week. What a fantastic place. Customer service was excellent throughout from welcome to farewell. Always pleasant and helpful. Hotel is really clean and room was spacious with everything you need for a short break. Housekeeping was consistently good throughout, good quality towels and comfy bed, 2 free bottles of water daily (one still, one sparkling) and top quality dyson hairdryer and Marshall speaker in situ! The location is excellent with bars, restaurants, and shops on your doorstep. A carrefour supermarket is directly opposite. Only a short walk to the beaches and viewpoints. 15 minutes from the airport 16 euros by taxi or 2.30 euros for two by bus each way. Highly recommend staying here.

less

“Outstanding customer service at Hotel de Silhouette”

A terrific stay at a charming boutique hotel in the heart of Biarritz. Everything about this stay was lovely, from the location (close to the Marché de Biarritz and a quick walk to the walking path along the cliffs) to the welcoming and helpful staff to lunch at the tree-shaded courtyard restauran… more

A terrific stay at a charming boutique hotel in the heart of Biarritz. Everything about this stay was lovely, from the location (close to the Marché de Biarritz and a quick walk to the walking path along the cliffs) to the welcoming and helpful staff to lunch at the tree-shaded courtyard restaurant where the food was delicious. The room was a comfortable size with a large walk-in shower and a separate water closet. Large windows that open and let in the sea breeze made the temperature comfortable during our summer stay. The bed was comfortable and the linens were high quality and everything in the room was very clean. I must point out and commend the management and staff for one of the most amazing bits of customer service that I have ever experienced at a hotel. A bit of a long story, but it involved a package that I mailed at La Poste containing my shopping treasures while visiting Biarritz. The package was addressed to my non-France home address but was returned to the hotel address long after I had departed the hotel and France. Not only did the staff collect the package and let me know what had happened, they offered to send a staff member back to La Poste to repackage and re-mail the package to me. As a very frequent traveler who has traveled to over 90 countries, I have a lot of experience with hotels and customer service (or a lack of customer service), and I have to say that I was blown away by this display of customer care, and for a customer who was already gone from the property. The saga continued with the second mailing being returned to the hotel, and once again, they graciously assisted me with receiving the package and holding it in their office until a friend could come and pick it up in person. I cannot thank them enough for this great kindness and courtesy that they displayed and I cannot recommend them highly enough. You will be well taken care of by the staff of this hotel. They are simply outstanding, and I do not normally use those words for a hotel stay. Thank you, Hotel de Silhouette! You have a huge fan, and I will be planning another trip to Biarritz soon and I know exactly where I will stay.

less

“Excellent hotel”

This is an excellent hotel.The position is perfect-adjacent to les Halles and five minutes from le plage.Rooms are spacious and well appointed.The staff are extremely helpful ,particularly in advising where to travel in the pays basque and where to dine in Biarritz.Wonderful experience.