“Sufficient room, poor staff & management”

The location of this property is conveniently located on the main strip, right behind McDonald’s and not far from the causeway on/off the island. On the hotels website, they claim that the card you reserve the room with will be charged “one nights stay” in addition to the total charge of your sta… Több

The location of this property is conveniently located on the main strip, right behind McDonald’s and not far from the causeway on/off the island. On the hotels website, they claim that the card you reserve the room with will be charged “one nights stay” in addition to the total charge of your stay, for incidentals. Upon checking in, however, we were charged an incidental fee that equaled the total stay amount, thus taking twice the amount of money from our bank account. What was even more disappointing was the lack of professionalism and care for the guest from the General Manager and others on staff. The GM tried to blame it on the bank, and didn’t take any responsibility for his property. It’s clear that this property feels confident in their ability to bring in new guests, thus not caring much for overall guest satisfaction. The room was decent, the bed was comfortable and the large tv had a clear picture and plenty of channels. The main complaint was in the bathroom, where there was a lot of dust and other particles sitting on top of the towel rack, and inside where the towels were placed. Overall, the property is average, but management cares little about guest satisfaction.

Kevesebb

“Despite being hard to find, this is a decent hotel”

Being suites, I like the extra room available to stretch out in without sitting on the bed. Like many 50 year old hotels (I'm guessing) limited budgets & maintenance staff show up in things like peeing epoxy coating in the bathtub from where it was resurfaced but improperly. The breakfast area was … Több

Being suites, I like the extra room available to stretch out in without sitting on the bed. Like many 50 year old hotels (I'm guessing) limited budgets & maintenance staff show up in things like peeing epoxy coating in the bathtub from where it was resurfaced but improperly. The breakfast area was small for the hotel size & frequently was out of food or coffee. The coffee machine was broken so no hot water for tea, Limited staffing meant the tables were dirty as no one cleans up after themselves anymore. Finally, the water that week, everywhere in South Padre had a horrible taste & smell. Well enough but don't use it in your water dispenser at the front desk

Kevesebb