“Magical Holiday”

Paws Up is magical during the holidays, we came from LA and loved the holiday charm and attentive staff. We really enjoyed the amazing food quality and quantity, be ready to EAT, and the included drinks and cocktails were high quality. The activities are fun and not the usual "safe" type, these w… more

Paws Up is magical during the holidays, we came from LA and loved the holiday charm and attentive staff. We really enjoyed the amazing food quality and quantity, be ready to EAT, and the included drinks and cocktails were high quality. The activities are fun and not the usual "safe" type, these were safe but fun!

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“An Unimaginable Dream Come True”

An Unimaginable Dream Come True, Dear Paws Up, you made every dream we had of a Montana vacation come true, we dreamed of such a memorable vacation but we didn’t expect this much care and warmth from the people who work there. I did take time to ask about some recent reviews and I feel it is beco… more

An Unimaginable Dream Come True, Dear Paws Up, you made every dream we had of a Montana vacation come true, we dreamed of such a memorable vacation but we didn’t expect this much care and warmth from the people who work there. I did take time to ask about some recent reviews and I feel it is becoming more and more clear that extortion for reviews is real, they had a power outage in the summer caused but some huge storm that crippled the region, some guests demanded full refunds and more, I guess they felt it was their fault. yuck. We had great meals, really fun activities, beautiful home to sleep in with fantastic amenities, drove a included Lexus, so cool, and these guys just get it. Best Vacation Ever We will be back!

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“Major issues - buyer beware”

Some great aspects but one MAJOR issue. We booked our end of summer trip at paws up and we’re very excited to visit this “5-state luxury resort”. Upon arriving we quickly realized the communication from reception is basically zero. After waiting 4 hours post check-in (we arrived at 1pm, check in w… more

Some great aspects but one MAJOR issue. We booked our end of summer trip at paws up and we’re very excited to visit this “5-state luxury resort”. Upon arriving we quickly realized the communication from reception is basically zero. After waiting 4 hours post check-in (we arrived at 1pm, check in was 4…) we finally, after endless calls and texts to reception, got into the home we rented and it was disgusting…this was 8pm. Literally the sheets had dead bugs in them. There were dead flies everywhere. The linens weren’t clean and the floors hadn’t been vacuumed - it was like a bad dream. The staff said, “we have wildlife here” when I mentioned that the bed linens in the yurt looked as if wild animals had been sleeping in them. I asked we be moved to other accommodations. Because there was a group of social media influencers there for Lexus, there wasn’t a home large enough for us and we had to split our family up into two properties no where near each other. The other properties were clean and we were grateful despite being exhausted from a full day of travel from the east cost and finally getting settled 9 hours after we arrived. The following morning we spoke with reception and said we’d like to put the nightmare check-in behind us and asked if the first night would be comped for the major inconveniences. The staff said they’d look into it. Two months later, we’ve still not heard back despite countless calls and promises they’d contact us. In fact my husband just called AGAIN about this tonight. The only other issue was that after our check-in experience, every staff member we encountered “knew who we were”….and not in a good way. I didn’t “lose it” on anyone, the reception staff even commented that they appreciated I wasn’t screaming at them. I’m a business owner and understand things happen - screaming at employees doesn’t solve anything for anyone. For every single staff member to make comments saying, “we know who you are” as if I had done something offensive was embarrassing- to say the least. As much as we enjoyed the food, day at Salmon lake, and ambiance - we won’t be returning. **last note that I understand is completely out of their control: the CA wildfires definitely dampened the experience. We stayed for 7 nights and it wasn’t until after it rained on the second to last day that we saw the mountains…it also gives you a wicked migraine- again, not in their control whatsoever but something to consider if you’re sensitive to smoke.

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