“Cute did not cut it”

The property is cute garden setting tucked back from the freeway. The rooms are updated but as other reviews have mentioned the rooms are stuffy and ours had a slight smell and there was no air flow and our air conditioner did not work. I called the office and they had someone come look at the air… more

The property is cute garden setting tucked back from the freeway. The rooms are updated but as other reviews have mentioned the rooms are stuffy and ours had a slight smell and there was no air flow and our air conditioner did not work. I called the office and they had someone come look at the air but it never cooled down. It did not even seem to be blowing air even after the repair man came. So ultimately I slept horrible as I was hot each night. They need a ceiling fan and screens on the windows so guests can take advantage of the coastal breeze or better yet have a working air conditioning system for the $500 nightly rate! We were first told they were fulling booked and put in a room in building E facing the freeway and could hear it from inside so after I complained as a Lifetime Platinum member we were moved to building C ( next to restaurant and main building) but still faced the parking lot but it was quite and no freeway noise and main floor making it easier for my son with a foot injury. We did like the restaurant- food was good, cute garden and patio areas and my husband loved the Wagu burger. No breakfast provided for Platinum Elite just a credit for breakfast so we choose points. Pool was on small size and spa was even smaller like for 4-6 max and the water was cloudy when we were there. Overall it seems liked a cute boutique hotel but needs some improvements before we would return.

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