“Best Hotel on Long Island”

This is probably the 6th time I have stayed here in a year and it’s always a perfect stay. The property itself still feels and looks new. The rooms are large, spacious, clean, and very airy. Breakfast is great with real bagels. Staff at the front desk is always helpful as well. Definitely my favori… more

This is probably the 6th time I have stayed here in a year and it’s always a perfect stay. The property itself still feels and looks new. The rooms are large, spacious, clean, and very airy. Breakfast is great with real bagels. Staff at the front desk is always helpful as well. Definitely my favorite hotel on Long Island!

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“Mixed review”

I have a mixed review here. We booked our stay on booking.com and the room description clearly stated 1 large bed, 1 extra large bed & sofa bed so naturally this is what we expected to have. When I double checked this the messaging person at the hotel just said “ok”. The next day an attempt was mad… more

I have a mixed review here. We booked our stay on booking.com and the room description clearly stated 1 large bed, 1 extra large bed & sofa bed so naturally this is what we expected to have. When I double checked this the messaging person at the hotel just said “ok”. The next day an attempt was made on my card for £200 off pounds which declined because I did not have the funds. I then noticed they changed our room description to 1 extra large bed & 1 sofa bed. There were 4 of us! Booking.com tried to help and forwarded me an aggressive and denial email from the hotel. Okay, so at this point we kind of accept the situation but try to message and no responses for 2 months leading up to arrival. My husband due to arrive 15th August had his flight delayed by 24 hours with air Canada so he and our 2 sons arrive 24 hours later. I message hotel to advise them as soon as I am aware of this. I arrive at hotel and Kylie says sorry there’s no booking for you, you never arrive. I’m from UK in NY on my own and upset to be told the £1600 we paid is gone! I advise her to keep searching being polite and calm just to try to get this resolved. So with this I did not even bother to query the room and request 1 night off for missed night I just wanted our room at this point. Kylie then confirms with a smile and was then very helpful and explained someone changed our booking to the 26th so was able to locate it in the end. She explained they needed to hold my card as a deposit at $0 and I was assured it would not be charged. I then notice the next day my card was charged $270 odd no warning. So I accept it thinking I’ll query it on check out. Room was nice and extra bedding provided so I could make our youngest don a bed up on the floor because we were short of a bed. Washing facilities excellent. Breakfast decent some days and great others there was always something there. The social evenings were good but only found out by chance. Pool great for the kids. Room clean. Lovely toiletries and location was perfect. Kylie was very helpful throughout the stay. Upon checkout Kylie confirmed my refund will arrive in a few days. This was almost 3 weeks ago and my card has still not been refunded. Messages exchanged since confirm it would be actioned but still nothing. Messages confirm a refund would be organised after labor day for the 1 night missed but still nothing. We are due back in the area in November for a week however we will have to find somewhere else to stay because of the negative side of this Experience which is such a shame. Had they sorted out out the refund of deposit and refund of 1st nights stay missed (the room set up not ideal remember a bed is made up on the floor after rearranging the room) I would have actually not hesitated to re-book. That’s a shame. I will keep trying to get my money but this is very frustrating to be out of pocket and money taken for deposit without my approval. I don’t even have a receipt but it was claimed I would not be charged just card held. Frustrated UK customer! Joanna

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