“Up on the hill”

Definitely not a 5 star, maybe back in the days when it was part of Barcelo group. While the hotel looks amazing on the cliff and has great big rooms and balconies it looks like it hasn't been kept up. Everything in the hotel and in the rooms is old and needs work. Things like the elevators that… Daha çok

Definitely not a 5 star, maybe back in the days when it was part of Barcelo group. While the hotel looks amazing on the cliff and has great big rooms and balconies it looks like it hasn't been kept up. Everything in the hotel and in the rooms is old and needs work. Things like the elevators that go random and stop at random. There is peeling paint all over a lot of balcony furniture and metal appliances are covered in rust. They do offer a pretty nice breakfast and the staff if very helpful. Also while the location seems nice it's on an extremely steep hill to walk in to the town.

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“Mixed feelings”

We did not get off to a good start after arriving on a Saturday afternoon for a week’s stay. Unfortunately we were given incorrect information by the reception staff at checkin and when we arrived for diner at 9pm we were told the kitchen was closed and we could not be served. One member of staff … Daha çok

We did not get off to a good start after arriving on a Saturday afternoon for a week’s stay. Unfortunately we were given incorrect information by the reception staff at checkin and when we arrived for diner at 9pm we were told the kitchen was closed and we could not be served. One member of staff suggested we got an Uber Eats!!! After complaining some more we were eventually served a buffet dinner. The rest of the week we were given a set menu which was not always 5 stars and sometimes contained pork despite our telling the staff several times that we did not eat pork. We were often the only diners so remembering our dietary requirements should not have been too hard. The breakfast buffet was good. The staff are nice and friendly but not all of them are properly trained, waiting staff in particular. As some other reviews mention the building specifications are high but the place is poorly maintained. We did not have any cleanliness issues - our room was cleaned and our towels changed daily. I suspect the close proximity to the sea accounts for some of the damp smell issues but these are made up by the good location. I have had to think long and hard about the star rating and wish there was a 3.5 as that would have been my choice.

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