“Excellant Hotel”

This was an excellent hotel to stay in. I enjoyed my time there. The staff was very helpful and polite and the service was excellent. The breakfast was amazing as was the lunch and dinner in the restaurant. Room service was also very good. This hotel did not disappoint. I will be staying again on m… more

This was an excellent hotel to stay in. I enjoyed my time there. The staff was very helpful and polite and the service was excellent. The breakfast was amazing as was the lunch and dinner in the restaurant. Room service was also very good. This hotel did not disappoint. I will be staying again on my next trip to Colombia. Highly recommend.

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“Excellent Property!”

Great service and friendly staff! It is located in a fantastic location with several restaurants and the zoo nearby. The balcony view was superb. Take advantage of the continental breakfast they offer.

“Agua fria y vecino loco.”

Spent five nights there, only on fourth morning I got warm water. Room is half a suite, the other half has a kitchen, they are separated by a locked double door that is unlocked for those who rent full suite. Each evening a crazy neighbor cooked stinky food, smell was close to crude oil burning, it… more

Spent five nights there, only on fourth morning I got warm water. Room is half a suite, the other half has a kitchen, they are separated by a locked double door that is unlocked for those who rent full suite. Each evening a crazy neighbor cooked stinky food, smell was close to crude oil burning, it passed through the doors. That same crazy neighbor had each evening loud phone calls: I heard everything he said, I was so angry I repeated exactly what he said so that he understand. Calling the reception didn't solve anything.

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“3 star visit”

As I have visited this hotel more than 20 times since it is new I can say that I have seen the diminish in maintenance in my recent state. Bathroom sink the water did not go down very good, very slow. The deadbolt on the door did not lock properly, the refrigerator did not cool in the bottom level… more

As I have visited this hotel more than 20 times since it is new I can say that I have seen the diminish in maintenance in my recent state. Bathroom sink the water did not go down very good, very slow. The deadbolt on the door did not lock properly, the refrigerator did not cool in the bottom level and had to be replaced during my stay, too many employees ringing doorbell asking if laundry service or mini bar service was needed, starting at 8:00 am, jacuzzi has not worked for one reason or other in my last 3 visits, one morning the alarm clock was buzzing in the adjacent apartment starting at 6:30 am and until I called front desk because I knew if was a vacant apartment, Housekeeping should unplug the alarm clocks in the rooms when they are vacant just in case the alarm is set for the next day when nobody is in the room and it wakes up the neighbors, the soundproofing is not good in the apartments because of the pass-through doors. Housekeeping and maintenance really need to be trained better to pay attention to details. On one of my days they forgot to put towels in the room after cleaning. Now the good news, bellboys and front desk service is always exceptional as well as the restaurant. Check in and check out is very quick and efficient. Also the common areas of the hotel including the rest rooms on the first floor and on the second floor near the restaurant are always very clean and in order. I think it would be good advice if the general manager walked around the hotel and looked at the maintenance issues throughout, paint peeling on the walls and ceilings, water stains, lightbulbs that have been out for days, even a few floor tiles that have come loose that I have noticed. I feel there is a lack of supervision throughout maintenance and housekeeping in the apartments.

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