“No breaks in but cockroaches !!”

A beautiful place right next to the beach in matagorda which is beautiful.. The only compliant I would have said is cockroaches in the villa wasn't very nice on a night they would run from under the washer.. I think we were in number five. When I was there it was April 2011 and we had no break ins … more

A beautiful place right next to the beach in matagorda which is beautiful.. The only compliant I would have said is cockroaches in the villa wasn't very nice on a night they would run from under the washer.. I think we were in number five. When I was there it was April 2011 and we had no break ins or had heard of any. The villa and pool was clean. Overall lovey holiday but more because of the place rather than the villa

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“Theft from locked safe at Villas Jameos”

Just returned from two weeks at the Villas Jameos in Matagorda, Villa #4. On arrival we were quite pleased with the villa. A few bits here and there were a little tired looking and in need of replacement, but nothing major or that caused an inconvenience. We had received a call from Thomas Cook bef… more

Just returned from two weeks at the Villas Jameos in Matagorda, Villa #4. On arrival we were quite pleased with the villa. A few bits here and there were a little tired looking and in need of replacement, but nothing major or that caused an inconvenience. We had received a call from Thomas Cook before we left that despite being advertised as having air conditioning in the brochure there was in fact no air conditioning in the villas so we were prepared for that. We were not prepared however for having money stolen from our locked safe during our first full day in the villa. We had arrived late on the Thursday night and on the Friday had put money, Sterling and Euros, into the safe which was located in the wardrobe in the upstairs bedroom. The key was kept by my mother. After coming back from an early morning walk on the Saturday my sister went to the safe to get our "shopping kitty" and discovered that all of the money we had put in the safe was gone. The passports were still there and also a small jewellery case which had been untouched, but the cash was gone. This included the kitty for five people's shopping, all of my mother's Euros, money belonging to my husband and myself and all of the Sterling, which was my father's emergency money. My sister and I then spent a great deal of Saturday in the police station in Puerto del Carmen making a report. This of course incurred taxi fares and the cost of an interpretor. I have to say that our rep, Ellen Snowdon, was very helpful and we were moved later that day to Villa #6. Out of the 6 villas with an upstairs only ours and one other were occupied. I did go along to speak to the young couple to let them know what had happened and I apologise to them if what happened to us left them feeling uneasy, but we would have felt awful if something had happened to them and we hadn't said anything. After discussing what happened it would appear that whilst we were all downstairs at the pool or on the terrace someone let themselves in through the upstairs french doors and emptied the safe. We cannot understand however how they were able to open a locked safe. There is no security at the villas other than the patio doors - most of which do not close properly and would appear to be locked but have gaps down the side that fingers can be inserted into. The resort itself was lovely and we managed to make the best of the rest of our holiday, but it really was a bad start to a holiday we had saved two years for.

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