“Excellent séjour à Madrid”

Our stay went excellently, the apartment was spacious and comfortable. There was indeed some excess noise coming from outside but, well, we are in Madrid and this city wakes up and moves a lot in the evening and at night... Finally, Salvador helped us greatly during our stay, with his wise advice o… more

Our stay went excellently, the apartment was spacious and comfortable. There was indeed some excess noise coming from outside but, well, we are in Madrid and this city wakes up and moves a lot in the evening and at night... Finally, Salvador helped us greatly during our stay, with his wise advice on visits, restaurants and bars but also by his availability and his valuable help in resolving small problems. Thanks to him 👍🤝

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“Fantastic choice for families in Madrid!”

I stayed at the Eric Vökel with my husband and daughter for four nights. We were very warmly welcomed and assisted by Salvador the moment we arrived tired from our long flight. The week day desk clerk was also so nice and loaned us his own umbrella. The apartment provides excellent space for a fa… more

I stayed at the Eric Vökel with my husband and daughter for four nights. We were very warmly welcomed and assisted by Salvador the moment we arrived tired from our long flight. The week day desk clerk was also so nice and loaned us his own umbrella. The apartment provides excellent space for a family traveling together. My daughter had her own bedroom and bathroom and we utilized the small living room and kitchen every day. It was very clean and in an excellent location. Markets, boutiques, and plenty of cafes all around. The only missing star is because of the noise in the back alley behind the hotel at night. If your room faces the back, you might be awakened by people who seem to party and talk loudly in the back alley very late at night. Not sure what the hotel can do about that but just want anyone who has little babies or light sleepers to be aware. Otherwise it is a fantastic value for the cost. We would stay in this brand again in a different city too.

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“Great location, chic apartment”

Went on a trip with my friends, and we spent one night here on our last day in Madrid/Spain. The location was perfect for what we needed - close to Gran Via so very accessible to shopping, bars and restaurants. We had a smooth and easy check-in experience. We reached there early (around 12 noon), a… more

Went on a trip with my friends, and we spent one night here on our last day in Madrid/Spain. The location was perfect for what we needed - close to Gran Via so very accessible to shopping, bars and restaurants. We had a smooth and easy check-in experience. We reached there early (around 12 noon), and were prepared to leave our luggage there until the check-in time, but they said the apartment had just been cleaned and offered to check us in early at no extra cost. They were so great! I also loved that they offered luggage storage - which many apartments/aparthotels don't. The apartment itself looks quite chic, with the open brick walls. It's pretty spacious for a two bedroom apartment in Europe. The master bedroom is quite lovely, with views out on the street. The second room had no views but was adequate. We all had a good night's sleep, so comfortable beds and lighting. The bathroom was clean, hot water, good water pressure. Given we were there only for one night, we didn't really use the kitchen or any other facilities, so can't comment on those. Altogether, this was perfect for what we wanted - a clean and comfortable one night stay in Madrid with easy access to shops and restaurants. Lovely front desk staff..Would definitely recommend this place!

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“Not great”

We stayed at Eric Vokel Madrid Suites for one night in September. It is a beautiful historic building converted into apartments, just a short walk from Gran Via and very close to two metro stations. The apartment we had looked lovely from a first sight, airy bedroom with large windows, a smaller be… more

We stayed at Eric Vokel Madrid Suites for one night in September. It is a beautiful historic building converted into apartments, just a short walk from Gran Via and very close to two metro stations. The apartment we had looked lovely from a first sight, airy bedroom with large windows, a smaller bedroom with two beds, a well-equipped kitchen with welcome kit (milk, ham, bread, yogurts) and a bathroom. The beds were very comfortable and we slept well despite the rubbish trucks collecting rubbish very loudly at 3am. The maintenance of the apartment, however, left a lot to be desired: the shower was so old and moldy, it was extremely unpleasant to wash, there were several layers of sealant/silicone which were all covered with mold. There was no proper shower head, it was just a small handheld sprinkler. The shower cabin was leaky and flooded the entire bathroom and parts of the corridor. The floorboards and door hinges made squeaking noises, the electric blinds switch was not working properly. The guy at the reception was lovely though, he let us check-in earlier. If you are a family of four or six and have a tight budget, this is an ideal place to be (make sure you bring bleach to wash that mold off), but for the group of two, I am sorry to say, there are better places in Madrid to stay.

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