“Excellent staff”

Ken at the front desk and Viasha in the lounge are excellent ambassadors for SS. 10 night stay and I asked for several favors, both were very accommodating. They go the extra mile which makes a long term stay much nicer. I can't see myself going anywhere else so long as this property has such at… more

Ken at the front desk and Viasha in the lounge are excellent ambassadors for SS. 10 night stay and I asked for several favors, both were very accommodating. They go the extra mile which makes a long term stay much nicer. I can't see myself going anywhere else so long as this property has such attentive people.

less

“Customer Service beyond the length of stay”

My husband and I had the pleasure of visiting the Sheraton for the first time during the last week of November. The entire stay was great, We received a complimentary room upgrade upon arrival. Our suite was clean and comfortable. The gym was nice but small and filled up quickly before 8am. The pin… more

My husband and I had the pleasure of visiting the Sheraton for the first time during the last week of November. The entire stay was great, We received a complimentary room upgrade upon arrival. Our suite was clean and comfortable. The gym was nice but small and filled up quickly before 8am. The pinnacle part of our stay was the hospitality, professionalism and the above & beyond customer service we received when we discovered that following checking out, we had left behind a very important piece of equipment; we were able to confirm this when speaking with housekeeping Supervisor Ms Marcia Evans who was extremely helpful in even checking for the item, she reassured us that they could get the item to us with coordination from Ms Cassandra Irving. Cassandra helped guide us to outreach UPS; who was very little help in assisting to pickup and ship the device. After 2 business days of no luck with UPS, when were about to give up, Cassandra volunteered to handle the shipping arrangements and we received our item to our home address today. What an amazing group of ladies you have employed at The Sheraton, they truly deserve commendation for going above and beyond to help us after we concluded our visit. We will definitely return. -Kind regards Oriol family

less

“OK hotel, but could use a cleaning and upgrade”

This is the second time we stayed here, about a week the first time a couple of years ago, ten days this time. The hotel has a lot to commend it, but it’s getting a little worn and shabby and could use an upgrade. So here are my pluses and minuses: Pluses: Spacious rooms/suites with a sliding door… more

This is the second time we stayed here, about a week the first time a couple of years ago, ten days this time. The hotel has a lot to commend it, but it’s getting a little worn and shabby and could use an upgrade. So here are my pluses and minuses: Pluses: Spacious rooms/suites with a sliding door between for quiet time for separate activities. Comfortable bed. Double sink. Coffee maker (with unlimited free coffee), fridge, microwave. Desk. Good room-darkening drapes. Large rooftop pool and adjacent exercise room with a variety of equipment. Welcoming and capable staff. Standard buffet breakfast (overpriced at $18). Late night bar and light food. Comfortable lobby. Many nearby stores and diverse restaurants (including a great coffee shop steps away.) Minuses: Not enough outlets or USB ports in the room. Tight spaces in bedroom; only one bedside table and lamp for two beds. Very little storage; one dresser with two small drawers. Only one desk chair. Expensive mini-market with snack food, drinks, and sundries. A/C kept on freezing in public areas. Parking deck is a block away and overpriced (up from $10 to $12). Overall, the rooms could use an upgrade and a deep cleaning. Housekeeping was OK but often came inconveniently in the late afternoon. With lots of choices in the vicinity I doubt we’ll return.

less