“Good value for Bermuda”

Very nice people and a beautiful little beach. Quiet and relaxing and a good value for Bermuda. I was in a refurbished room yet you can tell the quality just isn’t there (plastic chairs outside) like at other more expensive resorts, but again a good value.

“Friendly hotel in stunning location with private beach access”

Loved stunning location of this friendly hotel.Great rooms and breakfasts.stunning views. Quiet. Short walk to buses with access all over the island.Staff v helpful with requests like special birthday cake, taxis, and bus info.Maybe we were slightly out of season but bar closed each night by 9.

“Great spot and great staff but could use some improvement on guest experience”

My husband and I spent 5 nights at Coco Reef & Resort at the end of August. Before arriving, I had read some mixed reviews. Now I understand why some guests were disappointed. For us, the overall experience was a good one. I’d go back, but I would hesitate to recommend it highly. The beach is bea… more

My husband and I spent 5 nights at Coco Reef & Resort at the end of August. Before arriving, I had read some mixed reviews. Now I understand why some guests were disappointed. For us, the overall experience was a good one. I’d go back, but I would hesitate to recommend it highly. The beach is beautiful. Coco Reef benefits from the much larger hotel next door (the old Elbow Beach Hotel) being closed. You have a large stretch of beach to relax, swim, and walk along. The staff was wonderful—hard-working, kind, and helpful. Our room was one of the nicely redecorated ones with a beautiful view. The bed was very comfortable. The AC was very loud but worked in my favor, as it drowned out my husband’s snoring. Some negative aspects we experienced include a huge leak from the overhead AC upon entering. The front desk sent someone to repair it right away and eventually comped us dinner for the inconvenience. However, messages were not relayed to the main manager, and the dinner was reflected on our bill at checkout. This was cleared up within a few minutes but was an example of communication errors. Since the beach is the best aspect of the hotel, they could improve the guest experience there. Every single day, they ran out of towels, and it was inconvenient to have to go all the way to the lobby to fetch them. They lock the towels in a back office, and you have to wait until the front desk is available to help you. An easy fix would be to order more towels and place them in guest rooms or near the entryway to the beach or pool. As a beachfront hotel, this is a basic standard you must meet, or you will frustrate guests. Additionally, there was no staff presence on the beach—no one offering water, cleaning up bird droppings on lounge chairs, or replacing knocked-over umbrellas. The hotel is not for someone looking for nightlife. We were told by the bartender that the bar closes at 10 p.m. On our last night, we wanted a nightcap after returning from dinner. It was 9:45 p.m., and the same bartender told us it was shut down, which was annoying as we really wanted to sit on the terrace and enjoy one last drink on our vacation. The hotel could also upgrade its dining/food services. The atmosphere lacks liveliness. Guests would benefit from an area that sells sodas and snacks for the beach. I’d suggest packing lots of snacks or going to the supermarket, which is about ten minutes away. They provide two small water bottles for free on first day only. There is a mini fridge which was useful. A minor note: our bathroom provided shampoo but no conditioner, and the plastic containers were unlabeled and cumbersome. Coco Reef has many positive features and I hope they improve some issues to make it an outstanding spot to stay in Bermuda.

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“Poor customer support”

The stay was great. The resort was clean and with great ocean views. The issues I had were that the ocean currents were very strong and there wasn’t any signs at the resort warning beachgoers. That’s the least they could’ve done. I was seriously injured by the currents. Another issue is that I acci… more

The stay was great. The resort was clean and with great ocean views. The issues I had were that the ocean currents were very strong and there wasn’t any signs at the resort warning beachgoers. That’s the least they could’ve done. I was seriously injured by the currents. Another issue is that I accidentally left three items of clothing after my freak accident. We’ve been on contact with staff who confirmed that the items were found. We have been told that the items would be shipped, yet it hasn’t happened. There has been no follow up and we’re being ignored. We have no issue paying for the shipping. I wish someone from management would contact us, but it hasn’t happened.

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“Has Gone Downhill”

This is our second visit here. Same time of year both times. 6 years ago it felt OK, not top notch but definitely a great getaway. This time, much has changed. They have indeed “renovated” the rooms. I use that term loosely. It’s more of updating. The wicker furniture and grandmas bedspreads… more

This is our second visit here. Same time of year both times. 6 years ago it felt OK, not top notch but definitely a great getaway. This time, much has changed. They have indeed “renovated” the rooms. I use that term loosely. It’s more of updating. The wicker furniture and grandmas bedspreads are gone. New floors and updated bathrooms are installed. However, it was clearly a quick and untidy redo. There is excess grout stuck on the bathroom tiles, paint on the new floors from when the trim was painted and the balconies have the same old basic plastic chairs and tables. If I hired someone to renovate my home, I would never have signed off on this quality of work. The mesh beach chairs are old, gross, moldy and exactly the same ones from 6 years ago. So gross that we only used the pool chairs as they are the plastic strap type, so no mold or icky feeling. The balcony views are great and probably what people book for. While an ice bucket is provided in room, you must trek up to the bar for ice. There are no ice machines. If you’ve stayed at any resort in Bermuda, you know that’s not always simple. The pool is not clean, the same caterpillars were floating day one and day three not to mention the birds swimming in the fountain. All that being said the housekeeping staff, especially Trish, have been amazing! We are NOT high maintenance people and definitely made the most of it and enjoyed our stay. It’s just sad to see the place falling apart. It’s in much need of some TLC. If it doesn’t get that, it will probably end up like its neighbor, The Elbow Beach Hotel, sadly abandoned except for a couple,of restaurants. Other than our room attendant Trish, all of our services left much to be desired. Two hours later we’re still waiting on our call for additional towels…

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