“Springhill Suites Employees Went Above & Beyond”

Customer Service was BEYOND amazing!! We had an issue with a severely delayed flight at IND. We had already checked out of the hotel and returned our rental car only to find out several hours later that we were going to need a place to stay. The team at the SpringHill Suites was SO KIND!!! They… Plus

Customer Service was BEYOND amazing!! We had an issue with a severely delayed flight at IND. We had already checked out of the hotel and returned our rental car only to find out several hours later that we were going to need a place to stay. The team at the SpringHill Suites was SO KIND!!! They sent their shuttle driver over to pick us up and got us back into our (by now, clean) room. When we were ready to go back to the airport, the shuttle driver took us back. We had run into several dead-ends with the airline and customer service at the airport, and were badly in need of a little kindness. The Springhill team created a silver lining for our otherwise quite cloudy day! I've bookmarked them in my Marriott account and will be back again! Good people who take charge and make things happen are hard to find--kudos to the team and to the management for empowering them! Thank you, thank you, THANK YOU!! (of course, the room itself was clean, comfortable, and well-designed!)

Moins

“Clean very comfortable bed. Bring your earplugs for the constant barrage of FedEx planes.”

Easy and friendly check in, small workout area and pool that opens at 8:00. Typical free Hotel breakfast. There are a couple of restaurants within walking distance if you're going to drive anywhere be aware that traffic is horrendous when the warehouses All around here let out. There are lots of… Plus

Easy and friendly check in, small workout area and pool that opens at 8:00. Typical free Hotel breakfast. There are a couple of restaurants within walking distance if you're going to drive anywhere be aware that traffic is horrendous when the warehouses All around here let out. There are lots of huge warehouses in the area and FedEx has a huge presence and a constant flow of large aircraft right over the top of the hotel all hours at all hours so bring your earplugs.

Moins

“Honestly…Overrated”

Sure, I paid an exorbitant last-minute rate here ($250) for a stay I didn’t foresee in my travel plans—but even for a reasonable price of ~100-150, the amenities and advantages of this hotel don’t make it worthwhile, especially when comparing other Indy airport hotels. - Location and atmosphere: … Plus

Sure, I paid an exorbitant last-minute rate here ($250) for a stay I didn’t foresee in my travel plans—but even for a reasonable price of ~100-150, the amenities and advantages of this hotel don’t make it worthwhile, especially when comparing other Indy airport hotels. - Location and atmosphere: There is a free shuttle to/from the airport, and it’s not too far a drive. The lobby is nice and modern, with plenty of seating arrangements inviting guests to socialize. No complaints here. - Service: I found the folks working here to be friendly and hard-working, but they felt short-staffed, and never was there more than one person at the front desk at a time. A few useful amenities weren’t available for borrowing, but it wasn’t the end of the world. The complimentary waters, however, were a real treat! - Room: The value just isn’t there when it comes to the rooms. They are severely showing their age—paint peeling, dust accumulating, stains on the floor and sink. Strange, since I always considered this property to be fairly new? I did appreciate the excellent soundproofing, even on the ground floor where the only vacant room was that they could place me. The HVAC didn’t seem responsive, and all in all, there are better quality rooms for hotels of similar or cheaper price points. - Value: I would stay here again if I got a rate under $100, including taxes and fees.

Moins