“Nice hotel”

The bed was comfy, room clean, good breakfast , be aware a taxi from the airport will it cost you 15 euros, so is better take a bus, cheaper and easy option, bus stop is just 4 minutes walk to the hotel. The hotel is near the airport, convenient for 1 night sleep between flights.

“Somewhere to sleep in an emergency”

Stayed here overnight as an emergency following our arrival at the previous hotel where we were told our reservation had been cancelled. Hotel is situated by the airport and you have to pay additional costs for parking. There was nowhere for us to eat nearby except for the hotel across the way.… Mehr

Stayed here overnight as an emergency following our arrival at the previous hotel where we were told our reservation had been cancelled. Hotel is situated by the airport and you have to pay additional costs for parking. There was nowhere for us to eat nearby except for the hotel across the way. Rooms were OK and nothing to write home about, it's just that we were desperate for somewhere to stay after being let down at the previous place. However, there are many hotels around if you need somewhere to stay in an emergency. Lots of parking available especially for those with electric vehicles.

Weniger

“Adequate hotel with inadequate info to get there by public transit”

This was an adequate hotel for a one-night stay that would allow us to easily get to the airport by 6 am. The receptionist ordered a van that did accommodate the bike box that we were using (oversize luggage) and arrived on time. We shared it with 4 airline staff members. The only problems we had w… Mehr

This was an adequate hotel for a one-night stay that would allow us to easily get to the airport by 6 am. The receptionist ordered a van that did accommodate the bike box that we were using (oversize luggage) and arrived on time. We shared it with 4 airline staff members. The only problems we had were getting there. We came from the US and did not have online services except when we had access to wifi. The hotel told us "You have the IC train to Zaventem and Brussels Airport Zaventem or you have the S train to Schaerbeek and Louvain for both trains you will have to step off at Diegem." For timetables and tracks info, you can ask the staff at the station or check the display panels." The IC train to Brussels Airport does not stop at Diegem. Luckily we noticed Diegem was not listed on the display panel at the track when the train was arriving and asked someone to verify before getting on that train. The hotel does not provide enough information to identify the specific train to take from central station in Brussels. There are trains leaving constantly from at least 7 tracks and the main display panels in the main part of the station telling you which track to go to list only the destinations, not the interim stops. it is vital to be able to identify the exact train you need. There are no paper timetables available, no wifi, no information desk to help, and the ticket line is extremely slow. I found the right train by standing in the ticket line and talking randomly in French and English about how there seemed to be no way to identify the train I needed to take. Another person in the ticket line volunteered to help by looking it up on his phone. This is something that is impossible without easy online access, and knowledge of how the train website works. The hotel needs to be able to tell people exactly which trains stop at Diegem. This seems like minimum courtesy for their guests. Getting from the train station to the hotel was also a problem. Google maps gave three different sets of instructions, which we obtained from two locals and using Google maps location services. None of them were correct, so the hotel needs to provide exact instructions to get to the hotel from the train station, including an exact map and street names. Again, this seems like minimum courtesy to guests.

Weniger

“Cozy hotel suited for a short business trip.”

Cozy, clean hotel, friendly staff, good food. Unfortunately far from the city center and "hidden" from the main road. Rooms would require some brush-up. Convenient for a short business stay but definitely not for a touristic trip. Only one bus line nearby, not too frequent, either.