“Great stay!”

Great stay for our family! Special thanks to Benia, Jose C. and their crew for keeping the rooms and building we stayed in spotless. We came from another hotel where there was dirt and grim in the room, coming here was like a breath of fresh air. All the staff make you feel well cared for here!

“Pros and cons”

The pros: The grounds and rooms are clean, rooms were well laid out and organized. The color scheme was very upbeat. Everyone we met was friendly. There's always something going on, lots of options for all ages. Location can't be beat, walking distance from a cvs, and many restaurants nearby, yet… more

The pros: The grounds and rooms are clean, rooms were well laid out and organized. The color scheme was very upbeat. Everyone we met was friendly. There's always something going on, lots of options for all ages. Location can't be beat, walking distance from a cvs, and many restaurants nearby, yet quiet. Parking is plentiful, and the layout of the resort is very nice. Lots of opportunities to walk around and sit down to watch the lake. The opportunity to earn sand dollars was a nice touch for the kids, they bought something fun with it at the end of the trip. Now for the cons... The dishwasher in the room was falling apart, definitely in need of replacing. Housekeeping has no schedule and if you like to plan your day around your service, you can't (sometimes they came early in the morning and other days afternoons. We ended up placing the don't disturb sign on the door most days). There's no communication from front desk unless you physically inquire. We were here 16 days and during hurricane Helene, but no word whatsoever from front desk about the situation. Coming from a hurricane belt ourselves this isn't acceptable as there are always guests looking to roadtrip or visit parks that were shut down. The smoke alarm in the bedrooms flicker a super bright green light, and are posed towards the bed so no escaping it, even with eyes closed it still bothered me... The pillows, horrible. Very lumpy and uncomfortable. The front desk doesn't inform you of anything going on on property (like we missed out on s'mores nights and the free ice cream refills if you buy a bowl. We weren't informed). When checking in you are forced into a timeshare pitch to be able to get your parking pass. The staff starts leaf blowing around 7:30 each morning. Didn't bother me but if you're looking to sleep in it might be annoying, quite loud. The pool at the big slide is super small, lots of unused space where they could have enlarged the pool. And it's shallow everywhere...4 feet My last annoyance was the rules at the poolslide. There's always a staff member monitoring at the side of the stairs to the slide, and it highly depends on who is there what's allowed and what isn't. The majority were overly strict on not allowing anyone to come down the slide any other way except sitting down, but we had one instance where plenty of kids were coming down on their bellies, nothing was said until our son did it and he got in trouble for it. Left a bad taste and embarrassed him. They really should ease up on the rules, it's not a super fast slide or anything that could cause an accident, let the kids have some fun. Also each person has to wait at the bottom of the stairs until the previous person comes out of the slide, this isn't very efficient and makes the wait time longer. Let everyone go up and wait upstairs until the person comes out... All in all we will be back simply because of the location and the grounds.

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“Booked for location”

We stayed at this location as it was close to Marriott's Grande Vista where my husband was participating in the Marriott Golf Academy. We stayed in a large King room with a balcony and small kitchenette with a sofa and small table. Plenty of room for a three day weekend. You could hear noise from… more

We stayed at this location as it was close to Marriott's Grande Vista where my husband was participating in the Marriott Golf Academy. We stayed in a large King room with a balcony and small kitchenette with a sofa and small table. Plenty of room for a three day weekend. You could hear noise from the family next door due to the connecting door (I would avoid if possible).

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