“Celebrating our 30th Wedding anniversary - November 2024”

Our first time visiting Barbados and we hand picked this hotel to celebrate our 30th wedding anniversary. We were drawn to the beautiful ocean front room and the location and facilities of the hotel and were very excited! We did feel a bit underwhelmed, as initially, the hotel did not seem to be … more

Our first time visiting Barbados and we hand picked this hotel to celebrate our 30th wedding anniversary. We were drawn to the beautiful ocean front room and the location and facilities of the hotel and were very excited! We did feel a bit underwhelmed, as initially, the hotel did not seem to be aware of our special celebration despite informing them ahead over email. We wanted to ensure that this hotel was a better fit for us than the sister hotels. We were emailed back saying we were in good hands and they would make our stay special and not to worry. There were slight issues with the room being a bit dated but these were quickly overlooked by how very spacious and equipped it was. We could hear the waves and had beautiful views of the beach across 2 generous balconies. We were not happy with the birds in the buffet area and slowly a few things started to get to us as we could see the hotel needed some repairs and TLC. We also felt the hotel had not approached us and had not promised on making us feel special at all. We did speak to the client liaison officer, Raisha, on two occasions, raising our concerns and even thought it might be best to get moved but nothing could be done it seemed and nothing materialised. Eventually, we spoke to Shodia, the hotel manager and it was then that things took a turn for the better! She kindly listened to our wishes for our big anniversary day that was approaching and personally took charge. She admitted that the hotel was dated and also informed us that it was being refurbished in 2025. We appreciated her time and honesty and she made us feel at ease, we could see we were in good hands! We wanted a photoshoot on the beach, and a romantic meal on the beach that evening. We were also investigating a couples massage too. She sourced a photographer that she personally knew and had negotiated a very reasonable price and time for us which we happily confirmed. In addition, she had booked us a complimentary romantic meal on the beach courtesy of the hotel for any inconveniences. We were so overwhelmed and thanked her for her kindness. The day ended up to be truly special and magical, our photoshoot was greatly shot and manged by Ryan and he sent us the photos quickly during our stay. Our meal was so beautiful and Chantelle looked after us so well, making us feel very special, the food and ambience spectacular and we really enjoyed it! Shodia, met us throughout our stay to check up on us alongside Raisha and we really started to feel the love resulting in our stay to be truly magical.! Even when we were leaving, Shodia stayed with us to wish us a safe journey back and we shared many hugs. The hotel food was excellent worn lots of variety, both in the buffet and the 2 a la carte restaurants which we visited. The beach was lovely, clean and vibrant with great views, we didn't even mind the waves being a bit choppy! We were even lucky enough to see one of he refurbished rooms at the end to freshen up in before leaving, and it was magnificent! We can see the benefits that the hotel will bring to its customers once refurbished. We would love you to come and stay at this hotel and make some wonderful memories like us. Massive thank you to Shodia, Raisha and Chantelle and many other members of staff. Also to Ryan our photographer!

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