“Incredible Class, Among the Best Hotel Experiences in My Life”

The staff at this hotel was incredible. I have never been treated with such class and professionalism over many decades. Every single team member should be proud of their efforts and obviously the training is incredible. This hotel is an oasis within Vegas. I have stayed at Vdara for many year… more

The staff at this hotel was incredible. I have never been treated with such class and professionalism over many decades. Every single team member should be proud of their efforts and obviously the training is incredible. This hotel is an oasis within Vegas. I have stayed at Vdara for many years, as it is one of the few hotels not attached to a casino. The same is true of Four Seasons, but it is much more sequestered, but in a brilliantly clever way. Near the elevators to the rooms, there is a door that leads you into Mandalay Bay. But before you go through that door, you feel as if you are in a private, rarified space. You would barely know you are in Vegas, in terms of the quiet and serenity. The turndown and housekeeping service was beyond incredible. I made sure to leave around $4-5 bucks each morning and evening for housekeeping as a means of requesting a little extra attention, but whether or not that was a factor, the service was incredible. They organized my items and put ties on my charging cords during turndown. The room was recleaned and restocked. I had a rather embarrassing incident my last morning where I thought my iPad had been stolen while I was in the bathroom. Foolishly, I had failed to check the coffee area where I had in fact left it. Before this was discovered, I alerted staff to a potential theft. In a discrete but very conscientous way, they swung into motion including looking at footage. Upon finding it at the coffee stand, the most obvious statement in the world would have been "you left it at the coffee stand." However, all they did was very discretely hand me the iPad and indicate they had found it at the coffee stand. In short, every effort was made to avoid having me feel blamed for what was in fact a silly thing on my behalf that riled everyone up. What strikes me also is that the staff was not exuberantly friendly in some kind of flamboyant manner. Folks were very friendly, but in an entirely classy and even understated manner. I can scarcely imagine the training that went into all of this, but it paid off. I really enjoyed the mellow lobby were you could sit and have coffee in the morning or a drink at night. They also had fire pits going by the pool. What's important to note is that, as far as I can tell, the Four Seasons is part of the Mandalay Bay and is on the upper rooms. I was given a room on the very top floor. When they say "strip view," they mean in. This property is at the very beginning of the strip, so I had a panoramic view of the entire strip. The floor to ceiling windows made this even more mesmerizing. I have no idea how these rooms compare to those at Mandalay Bay, but my room was large and very well-proportioned. There was a shower and bathtub, and certainly touches like a bathrobe. In any event, the elevator blasts through the lower floors and there you are on floors 35 and up. The Four Seasons has a dedicated swimming pool, although guests can also use the Mandalay Bay pool. This helps with the feeling of a private oasis. In candor, the pool is not large -- it's pretty basic. I imagine the privacy would still come in handy. Due to the coolness of the weather, I did not swim. I have never stayed at a Four Seasons, so I don't know how it compares. However, the aesthetic of this property is not gaudy -- it's classy. The staff is the core of the experience. They believe strongly in their mission and nothing reasonable is spared in terms of making their guests feel pampered. This is easily in the top two experiences I have ever had at a hotel. It's also worth considering that with the large Vegas properties -- even the classier ones -- there appear to be significant inconsistencies in service. Which isn't surprising given the overall economy and the challenges of a huge property. This is a smaller oasis with serenity, tremendous quiet, and class in all respects. I am truly grateful for this stay and how I was treated.

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