“Finest hotel in Cameron”

Stunning service, brings you back in time in colonial times. Perfect service at both restaurants, reception and spa. Special shout out to Chloe at the reception: she always had the right suggestion at the right time and interacts with guests like no other. The spa is also very refined. Only negati… more

Stunning service, brings you back in time in colonial times. Perfect service at both restaurants, reception and spa. Special shout out to Chloe at the reception: she always had the right suggestion at the right time and interacts with guests like no other. The spa is also very refined. Only negative aspect might be the noisy road if you have light sleep.

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“A nice pleasant hotel but noisy :(”

The ambiance and decor are exceptional. Love especially the heritage building design. It’s simply lovely. The staff from bellman to room service staff are all very friendly and provide high standard of hospitality. The hotel is very clean. Excellent breakfast. Nice room smell when check in. Room a … more

The ambiance and decor are exceptional. Love especially the heritage building design. It’s simply lovely. The staff from bellman to room service staff are all very friendly and provide high standard of hospitality. The hotel is very clean. Excellent breakfast. Nice room smell when check in. Room a bit dated but still feels premium with good quality. May improve on TV channel since its quite blurry. Major issue is the noise from the passing vehicles on the main road it was extremely noisy especially during morning and night time which spoil part of my holiday! It could be an exceptional holiday but effected only because of the sound...

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“We came, we saw, we moved on!”

When a hotel lists feeding the fish as an activity you have to ask if there might be a lack of awareness of modern travellers and their expectations in the 21st century. There is no question that Cameron Highlands resort is a colonial style building trading on past glories but the drive to the hote… more

When a hotel lists feeding the fish as an activity you have to ask if there might be a lack of awareness of modern travellers and their expectations in the 21st century. There is no question that Cameron Highlands resort is a colonial style building trading on past glories but the drive to the hotel brings into sharp focus the development of the area and horrific destruction of large swathes of forest. The hotel rooms are pleasant enough, the towel elephant an interesting touch! The bathroom very small and dated. Our room had an interconnecting door and there did not appear to be any sound proofing, our neighbours heated debate clearly heard. The Saturday set menu for the restaurant situation was interesting and not for us. Like others have noted there were warnings about renovations, the building next door also appeared to be having a major face lift. On a Saturday afternoon the only sounds heard above the vocal neighbours was that of the leaf blower! We could have turned the TV up but with only 2 English language channels both showing football we had few options. After 2 hours we decided to check out and move on with our trip around Malaysia, the desk staff were a little bemused but helpful and we were soon back on the road happy to put the Cameron Highlands behind us.

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“Could be better.”

It’s expensive but it’s not upfront about what it offers. There’s no heating in this hotel and, when the temperature drops to 15C at night in the Highlands, you really feel it. There’s no mention of that in the online description, so be warned! And you are only informed when you arrive (by a note … more

It’s expensive but it’s not upfront about what it offers. There’s no heating in this hotel and, when the temperature drops to 15C at night in the Highlands, you really feel it. There’s no mention of that in the online description, so be warned! And you are only informed when you arrive (by a note from the management left on your dressing table) that there will be noisy renovation work. It’s supposed to start at 09:30 but the banging and sanding which will disturb your stay actually kicked off at 08:00. It calls itself a resort but there’s only a tired snooker table and a computer games room available. The staff are well trained but their polish does not hide the fact that there’s not much behind the scenes to justify the high prices. “Greenwashing” is mentioned extensively. You are politely asked to save the planet by re-using towels and bed linen; there is no physical bedside folder with all the usual hotel information, instead you have to scan a QR code and read the stuff on your phone. But disposable cheap paper napkins are offered at all meals except for dinner in the main restaurant where multi-use cloth serviettes are provided. As for food, breakfast was good, hot pot dinner was excellent, but the Great Highland Roast on Saturday nights was distinctly underwhelming. Chicken Liver pate was warm on the top but solidly cold at the bottom of the glass it came in. It was poorly seasoned and had chunks of onion in it which had not been emulsified properly. Roast potatoes, described as triple cooked, turned out to be waxy new potatoes that had been cooked in their skins instead of being the floury sort that traditional roasts are made of. There was no gravy to go with the tough roast lamb or on the Yorkshires. Pepper, mushroom or mint sauce was offered instead. There was no trace of rosemary or garlic that normally is used when cooking a lamb leg. All this was mentioned at the time and an offer to replace the pate with something else was made but declined. We were told the chef would be made aware of our comments. He may have been told but he never came out to discuss it. A free scoop of ice cream was provided as a consolation. It was a quiet time in the Highlands- there were only 22 people in the dining room - so there was nothing but the Great Roast menu on offer with chicken, or vegetarian options. It smacked of penny pinching and shouldn’t happen in a luxury hotel no matter what the time of year.

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