“A really nice and friendly hotel”

Had a really nice time at this hotel. Great location, nice and quiet. Staff are very friendly. Pool area was lovely with plenty of beds, although some residents got into the habit of leaving towels very early and not showing up until mid afternoon (I thought we had moved on from that !) We are n… more

Had a really nice time at this hotel. Great location, nice and quiet. Staff are very friendly. Pool area was lovely with plenty of beds, although some residents got into the habit of leaving towels very early and not showing up until mid afternoon (I thought we had moved on from that !) We are now big fans of the self catering option : our studio was big with everything you could ask for. Dishwasher, microwave, kettle (obviously), plenty of crockery and cutlery. There was just one issue concerning the daily cleaning or should I say “lack of” cleaning. The TV and bedside tables didn’t look as though they had been dusted for weeks, and on a couple of occasions I had to ask reception for the housekeeper to revisit the sink and bath. We’d still stay at the Pelican again.

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“A hidden Gem”

Total gem of a hotel, the warmest of welcomes, lovely food/ breakfast and drinks from the bar, beautiful gardens over looking the pool which was clean and welcoming. Huge rooms with excellent self catering facilities if you wanted them. Lovely quiet location with a short stroll into town. So glad w… more

Total gem of a hotel, the warmest of welcomes, lovely food/ breakfast and drinks from the bar, beautiful gardens over looking the pool which was clean and welcoming. Huge rooms with excellent self catering facilities if you wanted them. Lovely quiet location with a short stroll into town. So glad we booked to stay here.

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“Really decent hotel in general ”

This was our second stay at The Pelican. It has a lot going for it but a couple of minor issues. The location was great for us, a 15 minute walk to Alvor, under 10 minutes to the Pingo supermarket and 5 minutes from The Jolly (a pub we made our own and knew the owner from last year). The reception … more

This was our second stay at The Pelican. It has a lot going for it but a couple of minor issues. The location was great for us, a 15 minute walk to Alvor, under 10 minutes to the Pingo supermarket and 5 minutes from The Jolly (a pub we made our own and knew the owner from last year). The reception and bar staff in Pelican were excellent and very friendly. The food in the bar was good and reasonably priced. The room was the same as last year and an excellent size, a TV you can swivel round to watch in bed and an excellent little kitchen with everything we needed. Our issues were with the quality of the daily cleaning, it was poor. The floor wasn't mopped and our feet ended up filthy (which then gets transferred to the bed) or in my case had white socks that were black underneath. There was a general lack of care which was a real shame as the main areas of the hotel were constantly cleaned. Also our bin under the sink wasn't emptied at least 3 times and we took to leaving the rubbish bag out to ensure it was taken. This year there was entertainment from 5 until 7 one evening on the terrace, this was well received and maybe the management should do more of this in future. The hotel WiFi was patchy at best and our phones kept being disconnected. The pool area is pretty good but could do with a bit of TLC, too often we struggled to get a lounger while others were "reserved" by people who never returned for 2 to 3 hours. A few more loungers wouldn't go amiss or a regular check to remove towels when the loungers aren't used for long periods. We will definitely return if the standard of cleaning improves as this is an excellent hotel with bags of potential and friendly staff.

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