“Overall great- with some caveats”

We spent a week at Palau Green Village as a family with one 4-year-old. We loved the location of this residence and the overall ambience. The sand/pebbles beach was just a 2 minute walk through a cute pine forest away. Also, the residence has a nice café/bar with excellent drinks (we got a Sardinia… more

We spent a week at Palau Green Village as a family with one 4-year-old. We loved the location of this residence and the overall ambience. The sand/pebbles beach was just a 2 minute walk through a cute pine forest away. Also, the residence has a nice café/bar with excellent drinks (we got a Sardinian style Gin Tonic with herbs- it was amazing!) and the staff was very friendly and helpful. The pool was in the center of our apartment complex.The apartment itself is well-equipped and it was clean. However, (and this is why I give 4 stars), we found the communication of what was expected of guests should be improved. A couple of things: 1.) we booked through a third party which had some information differently than their policy. For instance, we were told check-out is at 10 AM but when we arrived they told us check out is at 9 am. Also, certain fees were not disclosed to us ahead of time. We needed to give a 100€ security deposit in cash only. It’s the hotel’s responsibility to regularly update their website and partner information to make sure the information is accurate. It seemed a bit sketchy at first. 2.) There is a hefty cleaning fee of $80, yet we were not told that we had to bring out our own trash at departure, let alone where to dispose it. Also, the kitchenette is not included in the cleaning fee. If the kitchenette seems dirty, they will take $50 from your security deposit. 3.) check-out is at 9 am sharp- but the reception does not open till 9 am (in our case it opened at 9:15 am. You need to be there to receive your security deposit back, so we couldn’t just leave the key in a key box. 4.) reception/café hours: the reception hours fit the overall Italian way of life, that is, they were closed between 1-4 pm, leaving their hours to 9am to 1 pm and 4pm to 8 pm. This is a bit tricky for travelers, especially since most flights from Olbia arrive in the early afternoon or late in the evening.

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“Our stay at Residence Green Village Palau”

We spent 1 week at Residence Green Village Palau, in bilo4. The small apartment is ok but not 4 stars. Very friendly people behind the desk and the people who daily take care of the complex. The owners of the bar are also very friendly and service minded. My mattress was full of staines (don't wann… more

We spent 1 week at Residence Green Village Palau, in bilo4. The small apartment is ok but not 4 stars. Very friendly people behind the desk and the people who daily take care of the complex. The owners of the bar are also very friendly and service minded. My mattress was full of staines (don't wanna know from what) and both me and my friend got itching from day 2 and today (Mei, 24 2023) still have it. We were lucky it was low season, because I'm sure you cannot get any rest during the high season, because people get rowdy till late in the night. And with those thin walls, you can hear everything. A good base from were you can visit other places. The WIFI in our apartment...wasn't in our apartment. We had to go outside for a little connection. But please, don't be mean to the people working there! They're all very kind and always ready to help the guests. A big hug to those beautiful people.

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