“SUPER MAX THE STAR”

Hotel was pleasant. Rooms ok, food good. Not much interaction with staff as per previous reviews we werent Italian. Cleaning staff and grounds people were always saying hello and interacting. But Super Max is your man for booking any trips. He is a star!! He will definately give you a darn good tim… more

Hotel was pleasant. Rooms ok, food good. Not much interaction with staff as per previous reviews we werent Italian. Cleaning staff and grounds people were always saying hello and interacting. But Super Max is your man for booking any trips. He is a star!! He will definately give you a darn good time in Sal. He is on the beach from the hotel to the sea. Go and see him for all your trip needs. Kind regards to you Super Max. Matt and family

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“A Gem of a resort”

This is a seriously well run resort, spotlessly clean, plenty of sun beds both around a sparkling if chilly salt water pool and on the magnificent beach. Staff were universally friendly, helpful and competent. Special shout out to the bar and animation teams. Food was fresh and appetising. In answ… more

This is a seriously well run resort, spotlessly clean, plenty of sun beds both around a sparkling if chilly salt water pool and on the magnificent beach. Staff were universally friendly, helpful and competent. Special shout out to the bar and animation teams. Food was fresh and appetising. In answer to some of the criticisms I read before going, yes the walls of the bungalows are very thin but I really liked the shanty chic vibe of the brightly coloured huts nestled in the lovely garden If you need solid walls go to a concrete block somewhere. Yes this is an Italian hotel but the staff all spoke reasonable English and the guests were very varied in nationality. My only gripe was the WIFI is truly terrible , nothing at all in the rooms and precious little in reception, some days I struggled even to download emails. That notwithstanding, I'd like to think I would return here.

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“Disappointed 😞”

Let me start with the fact that I just read all the reviews over the years and it is concerning to read that nothing has changed at least over the past 6 years, I am not sure if it makes sense to write a review here. I wish I would have read the reviews on this website before coming here. This is n… more

Let me start with the fact that I just read all the reviews over the years and it is concerning to read that nothing has changed at least over the past 6 years, I am not sure if it makes sense to write a review here. I wish I would have read the reviews on this website before coming here. This is not a 4 star hotel in my opinion. It is perfectly fine to promote this hotel to Italian speaking people, but it is not ok to write in your description that main languages in this hotel are ENGLISH, Italian, Portuguese.. this is simply not true. I arrived in the night and checked in at the reception, his English was not good, but we could understand each other. However, he told me my bungalow number and I had to find it myself with a map in my hand, nobody helped me with the luggage (2 suit cases), disappointment #1. The room as you can read is old, but it was clean, good job on that. I though ok, maybe that's how it is here but no the following week a lot of Italians arrived and were greeted with cocktails and their suit cases were brought to their rooms, which made me feel left out, because I do not speak Italian? Ok I though, whatever. When I figured out that all the animation during the day and night is also in Italian only, I was very sad, I personally travel a lot and LOVE shows and since I travel alone, I prefer to stay at the hotel in the night and this was a HUGE disappointment #2 for me. When I went to the pool, no staff member spoke to me, like they did with all Italian speaking people and you feel discriminated. At a later point of my stay one young girl from the animation team came up to me and spoke English, I was happy and she told me that this is unfortunate she understands the frustration and there are many bad reviews about it. Well guess what? 2 days later, I hear them announcing the activities in Italian and English. So it is possible, but you just decided not to before? I understand that the majority is Italian, but you still have guests from other countries and each guest should be treated equally, if this is not possible, just simply do not promote it for any other speaking people out there. As also mentioned by others, it is really ridiculous to ask the guests to pay 2 euros for 1.5 l water in an all inclusive hotel, you can refill the little bottles you have but this water is disgusting unfortunately. Positive things: the food is great, I enjoyed the meals a lot, lots of choices. There were SOME staff members who actually smiled and sayed hello, like at the lobby bar. The beach is amazing. What I would have prefered to have umbrellas and more shadow. There is one big spot with sun beds underneath, thats all the shadow you get and if you come in the afternoon good luck getting one. Air conditioning is great in the room. Could use more of it in the main restaurant. To summarize, I regret that I have booked 10 days and paid so much money to just be left out in this hotel. After speaking to some locals about the hotels we were told that apparently people say the same things about this hotel for years and I guess my own fault not to read all the reviews before coming here. I think this hotel could have its charm with fixing some of the issues and renovate, Maybe than it's worth the 4 stars. However, the island is very nice and you should book a tour when visiting.

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“Average at best”

Having stayed at numerous all inclusive hotels this ranks as one of the worst. Location wise its nice but there is only one pool and 2 bars. What they call the beach bar is a small restaurant facing the beach. The rooms are VERY dated and old fashioned, not been decorated in years. Damp patches on… more

Having stayed at numerous all inclusive hotels this ranks as one of the worst. Location wise its nice but there is only one pool and 2 bars. What they call the beach bar is a small restaurant facing the beach. The rooms are VERY dated and old fashioned, not been decorated in years. Damp patches on ceiling all paint is chipped, marked and scuffs on the walls. No kettle or drink making facilities and the tiny fridge is so old too. There is also only 2 sockets one in main room and one in bathroom. NO WIFI reception at all. The errrrr patio is a table and 2 tiny uncomfortable chairs on the grass outside. Reception staff not friendly at all, 3 times we asked for an extra pillow it never arrived. They simply didn't seem interested in UK guests and wouldn't exchange escudos back to Euros when we asked so we had to spend them. Staff at all the bars were not friendly either. Cleaning staff did an ok job and towels etc all changed. Entertainment was the same singer every night and theatre not much better and no drinks or bar at the theatre. You are also shouted at if you try to take drinks back to your room never known staff like it!!!!! Main dining room gets way too hot and is NOT full air conditioner, when busy they can't keep up clearing the tables too so you have to use a table with dirty dishes on and get your own cutlery and serviettes etc. Food was OK had better though. All in all a disappointing stay, not made to feel welcome and staff at times rude. A basic 3 star at best we would NOT recommend.

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