“Quiet, good for a quick stay”

Very quiet and good location. The staff was friendly, even when we checked in at almost midnight. We stayed with our dog, so we stayed in a pet friendly room. The room smelled of dog urine, we reported to the front desk so we would not be blamed. The room was very quiet and our dog was able to slee… more

Very quiet and good location. The staff was friendly, even when we checked in at almost midnight. We stayed with our dog, so we stayed in a pet friendly room. The room smelled of dog urine, we reported to the front desk so we would not be blamed. The room was very quiet and our dog was able to sleep through the night. The sheets were dirty, crumbs and a wrapper were found by me. Bathroom was okay and simple. Pet relief area with waste bags!

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“Some rooms are old/run down (some updated), super loud late night party on our floor, staff were very nice”

We stayed for two nights. Our room was ready early (mid day) which was great.The lobby and entire first floor looked new, bright, and clean. The breakfast buffet was great, but they shouldn’t charge for it (we got it complementary through IHG rewards). Our room was old and run down (carpet, bed ski… more

We stayed for two nights. Our room was ready early (mid day) which was great.The lobby and entire first floor looked new, bright, and clean. The breakfast buffet was great, but they shouldn’t charge for it (we got it complementary through IHG rewards). Our room was old and run down (carpet, bed skirts, paint). The bathroom was tiny and had no fan - gross. The walls were thin and the bathroom vent above the toilet must vent directly to the bathroom/room next door, because we could hear everything. The people we were visiting were embarrassed and apologetic about the condition of the room. We are not super picky and didn’t really care, but it would have been a better value at half the price (we paid around $250/night). Around 10:00 pm the multiple person party next door was being outrageously noisy in their room and also in the hall: full on soccer game in the hallway - we could hear the ball being kicked, people and balls bouncing against the walls and against our door and a boom box playing really loud music that sounded like it must have been out in the hallway. We figured there must be security cameras in the hallway, and they must have quiet hours, so an employee would be up shortly to break it up. I called the front desk after 11 to request a new room tomorrow night if these people are still here (way too tired to pack everything and move that late), and figured for sure someone would come up and break it up then. We did not feel comfortable asking them to stop as there were a lot of them. No signs of anyone discouraging them. There was lots of noise until well after 2:30 am. The next morning, I went down and asked about the party next door. Once they told me they were staying, I initiated requesting a new room. The front desk woman was very nice, asked me if I had called about it last night, and said “sorry” and offered us a room on a different floor. It wasn’t ready yet - understandable. She did not offer me any refund so I requested the cost of the night be refunded. She said she could give me $50 (off of $250), which I thought was kind of an insult considering the disruption we had been put through the night before and the fact that we’d have to pack up everything we unpacked less than 24 hours ago, and move and unpack again. Also, waiting for the new room to be ready royally messed up our plans. The new room was way nicer, updated paint and furniture, brighter. That actually bugged me - why didn’t they give us an updated room in the first place? We made our reservation 2 months ago. There were no extra blankets like in original room. Could not deal with requesting. The more I thought of it, the more I felt like we got ripped off paying $200 for a bad night in an outdated room. I called IHG customer care the day after we checked out to request a refund for just the one night and asked if I should deal with them or the hotel directly. I spent over 45 minutes on the phone trying to get to the right place and talking to them. They said there was nothing they could do monetarily because we had already checked out(?) They could offer us some points and thanked us for our feedback that would help them improve future experiences.They said I could try calling the hotel directly, which I did. It was a Sunday and the front desk person said the manager would return Monday and said to leave a voicemail for them and they’d call me Monday. I left a message and did not receive a call back Monday.. I’m sure someone could stay there and get one of the renovated rooms and not get unlucky with a late night hallway soccer tournament. We totally understand that things can happen and are usually very understanding, but we paid a lot of money for a not great experience, and did not get the impression that anyone was trying real hard to make it right. All staff (front desk, and especially Breakfast Guy - shout out) were super nice.

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