“Love the South Seas ... but wish they would have disclosed the true state of the Resort”

Returned to the South Seas after the Hurricane. We stayed Labor Day Weekend 2024. Thought it would be important to let people know the truth about what is happening as well as get Management's attention: 1. Scoops isn't open, the Fitness Center is closed, Harborside Bar & Grill is closed, elev… Több

Returned to the South Seas after the Hurricane. We stayed Labor Day Weekend 2024. Thought it would be important to let people know the truth about what is happening as well as get Management's attention: 1. Scoops isn't open, the Fitness Center is closed, Harborside Bar & Grill is closed, elevators are nonfunctional in some buildings, Bathrooms at the pool are Portapotty (High end/High Quality, clean and had elevator music ... and weren't a problem) 2. The waterslide is open as is the main pool. The Bar at the pool is fully functional. There is food service at the pool, just that the food is limited as it is by food trucks (Tacos - Good high Quality and delicious. No Salad or Veggie Options.) 3. There aren't enough umbrellas for sunshade at the pool for the amount of chairs. As a result, there is limited space for shade at the pool if there is a large enough crowd which is usually the case. As a result people end up with no where to sit, unless you want to fry in the sun. 4. The decor of the room was weak. Not like it was before. Floors were Vinil not tile and not installed properly. The headboard on the bed was loose. The mirror closet was rusted at the bottom ... sign that it wasn't changed after the flood. It was obvious the rehab job after the damage, wasn't done to the par of the Resort. Despite all these setbacks, none of this bothered us... b/c the service and kindness of the staff fully made up for the negligence on behalf of the owners. The people who work there are doing a phenomenal job to keep the place afloat and keep the guests happy. Management should follow thru ... it costs nothing to get more umbrellas at the Pool or add a veggie/salad option to the menu. For $600/night? ... Really. What bothered me about all of this is that none of this was disclosed when I booked the room. I was also given a Tennis Villa room when I arrived. I specifically asked for a room near the main pool so as to not have to walk. The person who I spoke to who made the reservation confirmed this to me. This was deceiving. We paid USD600/night. The Ritz Carlton on Vanderbilt Beach has rates at $500/night and is fully operational. Upon arrival, Terry at the front desk apologized and did accommodate us to a 2 bedroom suite near the Pool. This was after having to go back to reception (which is at the Starbucks Strip mall) to complain. He also gave us a late check out for our troubles. Terry was great. The Sunsets are still amazing and the quality of the service both at the pool and at the Beach is wonderful. They set up live music, a food truck and marshmallow roasting there as well (Good quality food!) and free Icee's for the kids. Again ... I cannot say it enough ... the Staff, the Staff, the Staff and the Sunsets are what make this place what it is. I will pay the USD600/night once again to stay there. We love the South Seas ... just didn't appreciate being deceived. Management should really be upfront with potential guests about the status of the Resort. All these things should be disclosed and not leave the Staff to manage the disappointment and deceit upon arrival. Evident sign of a weak Management ... Management shouldn't also push for the ownership to buy a few more umbrellas at the main pool in order for guests to be comfortable. Especially for $600/night. We love the people of Lee County who work at the South Seas. They have always made us feel like home and didn't fail this time around. We will continue to visit. To the Management/Investors; A little investment in the right things go a long way. The South Sea crowd is hardy and loyal. We have 20 years of memories invested at the resort. We understand what you went thru. Nonetheless, the Resort still sells itself. It's located in the heart of Paradise. All you have to do is keep it polished ... Don't deceive people by not disclosing the work-in-progress. Make the necessary investments to keep the Guests happy. We will keep on coming back

Kevesebb