“An incredible hotel especially thanks to the workers there”

Had a few problems but every worker helped us to solve them. We felt really taken care off, and spend such a good time there. Didn't know an hotel could be this great. we will come back for sure. ❤ (thanks for finding my lion plushie, it means a lot)

“Amazing aftercare”

Just stayed the 1 night. Comfortable room and an enjoyable breakfast. I stupidly left my phone in the room and was already out of Glasgow when I realized. I emailed the hotel and got a prompt response from Emma on reception. She was extremely helpful and my phone is on the way to Blackpool as I typ… more

Just stayed the 1 night. Comfortable room and an enjoyable breakfast. I stupidly left my phone in the room and was already out of Glasgow when I realized. I emailed the hotel and got a prompt response from Emma on reception. She was extremely helpful and my phone is on the way to Blackpool as I type. Great aftercare and also a mention to Gabriel who followed up when Emma had finished her shift. If I say Emma, Emma, Emma, Emma I hope she gets more recognition.

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“Compact and cozy in a fantastic location…”

Location, location, location… the main reason for staying at the Mercure Glasgow City as the hotel could not be more centrally located in the heart of the city, close by you will find all the retail therapy anyone could desire together with the some of the best bars, restaurants and nightlife in th… more

Location, location, location… the main reason for staying at the Mercure Glasgow City as the hotel could not be more centrally located in the heart of the city, close by you will find all the retail therapy anyone could desire together with the some of the best bars, restaurants and nightlife in the city plus the hotel is in walking distance of the city’s two main railway stations and the Buchanan Bus Interchange so there is no need to bring a car. I received some of the finest customer service and hospitality one could wish for from the hotel team, I was made very welcome by the friendly, professional and efficient team which continued throughout the stay where all strived to make sure the stay was the best it could be. Special mention for the wonderful Callum. One word that you would not use to describe the Mercure Glasgow City is spacious as the hotel is compact throughout. The ground floor open-plan reception, bar and restaurant area is far from roomy yet some might say perfectly formed. The hotel’s compact theme unfortunately continued in the bedroom (even though my room was an upgraded Privilege room); the king sized bed dominated the area leaving little room for guests to manoeuvre around let alone space for an easy chair or even to put up an ironing board, if you sat the desk it made for an uncomfortable cramped experience where you could not watch the television (which was also small and old)… I think that you get the point… the rooms are small. The en-suite bathroom was a big disappointment, old in terms of décor and with pathetic water pressure to the over-bath shower, the towels where far from fluffy more sandpaper in texture and the toilet made many noises throughout the night. The hotel is suffering from a lack of investment in its infrastructure after years of guests wear and tear the space is worn out and showing it, with many examples of clapped out furniture, carpets, curtains etc. I have stayed in worse Mercure Hotels however this example is far from the finest. Stay for the location and the service not for a luxurious room…

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