“It's really really really no where as bad as the reviews, thank you Gram Said. ”

I came here with exceptionally low expectations, my husband had booked it as a one night getaway whilst staying with family, after booking ,with a very leaden heart I read the reviews. I had experienced the same thing the year previously, and had an absolutely diabolical experience and had given it… more

I came here with exceptionally low expectations, my husband had booked it as a one night getaway whilst staying with family, after booking ,with a very leaden heart I read the reviews. I had experienced the same thing the year previously, and had an absolutely diabolical experience and had given it the most terrible review, that I have ever given, I can't tell you which hotel that was due to the fairness of Trip advisor, but you can search it under my reviews, it's not that I wish to continue to persecute an establishment, but to show that I am not an easy to please traveller, but I am fair. This Hotel was so far above what I was expecting due to the reviews, I almost wanted to go outside and check the name of where I was staying, how could I have such a completely different experience. Well Iam to be fair going to address the negatives first, many of the staff appear to be going through the motions and have very little enthusiasm for their job, you could say unsurprisingly really,as the hotel in August was massively under occupied possibly one twelfth of there capacity and that would be generous. Everyone knows the problems that Tunisia has had attracting tourism, and although things have eased slightly if you are not a top five star hotel which will always keep it's clientele, or affiliated to a commercial airline who has returned to the country you are really struggling. Things do need updating but there customer base is very limited, and if your not receiving money it's hard to put anything back, but now this begs the absolute question if your struggling and totally aware of that, your staff should be all singing and dancing, they should be providing incredible and attentive service to stand out and make a stay special they are not, there lethargic and in the most disinterested, But then along comes a wonderful young man called Grami Said, a total an absolute professional who made a significant difference to our stay, just a dream of customer service nothing was to much trouble and he worked tirelessly to ensure our stay was happy and as comfortable as possible. Management please use him as an example to retrain others in the art of customer service. I would have given a three star rating if not for him and that makes a large difference. So given the criticism why still a possible three without Grami Said, well the hotel was very clean ( an absolute must for me) I actually check pillows under pillow cases,and mattresses under sheets and protectors. The food was very tasty and more than sufficient, the fish was really fresh, and there was more than enough choice to satisfy, the breakfast was the weakest element, it's more of a continental display, so make sure that you order the omelette made freshly to order, the drinks for an all inclusive are much less restrictive than you find at many hotels, the wine is of a decent standard and the bottles are opened in front of you, and the draught beer, my husband said was really tasty, all served in glasses. The location is fantastic right on to a white sandy beach directly off the very pretty hotel gardens, and totally private to the hotel. My last point is also very relevant, having just returned back from a night at the intercontinental hotel in London Bed and breakfast ,would have paid for a week all inclusive in this hotel so measure your expectations, don't pay these prices and expet five star luxury, but equally give them a try I think that you will be very pleasantly surprised. Note to Mnagement, please, please work on your staff's customer services

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