“Do not take all inclusive”

We are still in hotel and we took all inclusive.The room is very clean, the staff is extremely helpful and friendly, hotel it self is very modern. We are here second time and we got from hotel a mini bottle of Cava, this was a nice touch.Food-very low budget. We are here sixth days already and all… Więcej

We are still in hotel and we took all inclusive.The room is very clean, the staff is extremely helpful and friendly, hotel it self is very modern. We are here second time and we got from hotel a mini bottle of Cava, this was a nice touch.Food-very low budget. We are here sixth days already and all you can get ; loads of vegetables, rice and pasta, fish. For me fish and salads ok, these are what I had to eat all six days, but for my husband ( he is a chef), he couldn’t find anything good, meat chewy and no flavor, for dinner chicken nuggets ,excuse me chicken nuggets-what are they thinking!!! We went to eat couple times outside.But still I can not give for this hotel low rate, just recommend do not take all inclusive, if you love food.

Mniej

“First time at Costa Calma”

Arrived at hotel on the 23 March, checked in was shown restaurant , pool upstairs and told follow path to room . No complaints with room as it was very spacious , shower was very powerful no faults here. Weather wasn’t that good on arrival as they were in the middle of a storm .. this lasted a few … Więcej

Arrived at hotel on the 23 March, checked in was shown restaurant , pool upstairs and told follow path to room . No complaints with room as it was very spacious , shower was very powerful no faults here. Weather wasn’t that good on arrival as they were in the middle of a storm .. this lasted a few days so most of our time was spent at the room, using the patio when the sun came out .. However on going for our meals , the restaurant is very opened to the elements it was very cold, had to wear fleeces or jackets . It was like this at all meals .. food was ok and always managed to get something to eat although limited . The biggest disappointment was no enclosed bar area to sit and relax with a drink and meet people . ( or to get out room ) at the bar on the 4th night I was asked for room number, the member of staff was very aggressive , I tried to show my band but he wanted room number, I gave him it and asked why he was asking for it . He explained it was to record all alcohol , which I get, but we had never been asked before or after this event, and other people getting drinks that night weren’t asked ! So no consistency. In general All the staff were lovely and polite and always very busy . Weather started to pick up but it was cold and windy at poolside so again we used our patio and beach . On our last day we had to check out at 12, didn’t get picked up until 5-45pm , no curtesy room (shower at pool ) cases left at reception as again no room for cases. It was a good job it was a cracking day cause if it had been raining I don’t know what we would have done . Costa Calma has also felt the effects from Covid, with lots of businesses now closed . In all we did have a relaxing holiday , but think the hotel is missing a couple of things .

Mniej

“Glass in evening meal”

10 day holiday, perfect until the evening of the 8th day when my wife found a large piece of glass in her carbonara sauce , quietly it was handed in to the waiter who immediately took it into the kitchen. He took photos of the glass when he returned it to us. we then had a meeting with the man… Więcej

10 day holiday, perfect until the evening of the 8th day when my wife found a large piece of glass in her carbonara sauce , quietly it was handed in to the waiter who immediately took it into the kitchen. He took photos of the glass when he returned it to us. we then had a meeting with the manager next morning and she implied twice that we were lying however she did say that she would email through the photos taken (conveniently the piece of glass had been put into the trash!!!). We made repeated requested for the photos but each time we were given some excuse, as we hadn't received the photos or the piece of glass so we asked for a hotel complaint form. Then the whole attitude of the manager changed, she refused to talk to us. The only offer of compensation was a mini bottle of sparkling wine which we returned. We were all inclusive !! We returned home early next day without any further contact.

Mniej