“Cosy hotel with delicious breakfast”

Lovely cosy hotel with a nice open plan entrance/reception area, free parking, ski in/ski out and a good night's sleep. We especially liked the restaurant with good forest views and the breakfast was amazing. So nice to try local foods, all beautifully presented and really clean. The piste is righ… more

Lovely cosy hotel with a nice open plan entrance/reception area, free parking, ski in/ski out and a good night's sleep. We especially liked the restaurant with good forest views and the breakfast was amazing. So nice to try local foods, all beautifully presented and really clean. The piste is right outside the back door of the hotel with slopes for all abilities

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“Amaizing Nordic Hotel”

Modern, nordic style, impecable service. Great staying! We have a chance to see aurora boreal for the first time at rooftop of the hotel. Amaizing experience. About 21.00 hs! Just took 1 hour to capture this nature show. Definily we will came back in the future for more Santa Claus celebration … more

Modern, nordic style, impecable service. Great staying! We have a chance to see aurora boreal for the first time at rooftop of the hotel. Amaizing experience. About 21.00 hs! Just took 1 hour to capture this nature show. Definily we will came back in the future for more Santa Claus celebration and Sky.

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“Second visit, much improved but still a few areas of improvement!”

Second time in as many years! The hotel is one of the better options and is still presented well. Sadly for us, it rained for 10 minutes on the first night then the temperature dropped so all the snow turned to ice, which made getting around interesting….. Even the seasoned local drivers were str… more

Second time in as many years! The hotel is one of the better options and is still presented well. Sadly for us, it rained for 10 minutes on the first night then the temperature dropped so all the snow turned to ice, which made getting around interesting….. Even the seasoned local drivers were struggling! No one’s fault but it did make us think the town has a limited plan B when a lot of the excursions had to be cancelled! Anyway, we filled the gaps by renting ski equipment as they have snow machines which was a great day! Back to the hotel, they’ve taken on board feedback and enhanced the food choice for children, which was nice to see! The soups were outstanding (onion, mushroom and a vegetable variant). The food on the whole was great! One issue though, still no ice cream 🤷🏽‍♂️. We did have an issue on a lunch order which couldn’t get resolved so I just walked away in the end…. We ordered meals which all had a side of chips which were inedible as there was way too much salt. I fed this back and they said they’d replace them, but nothing arrived. Then when we finished the rest of the food I asked for a refund for the chips but just 6 euro was given…. They said the other portions were free which I didn’t really understand but decided to chalk it off to experience. Being part of Tui you are made to feel second class (have to vacate the restaurant by 19:30 and they won’t offer table tabs for drinks as examples) but we knew what to expect. The daily lift pass down to the town is great and we were allowed to check in early this year 👍👍👍 (as we have our own kit we got an Uber from the airport to avoid the hour(s) wait at the clothing depot).

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“Forest Heights/Hotel Sky Ounasvaara”

When booking with TUI this hotel is called Forest Heights I went here for a 3 night trip with my little girl last Christmas, we arrived Christmas eve and left the day after boxing day. The hotel reception is beautiful however not exactley as pictured. The whole reason i booked this hotel was for th… more

When booking with TUI this hotel is called Forest Heights I went here for a 3 night trip with my little girl last Christmas, we arrived Christmas eve and left the day after boxing day. The hotel reception is beautiful however not exactley as pictured. The whole reason i booked this hotel was for the fire and the ambiance which was not in use at all during our entire stay. There was very little Christmas atmosphere at all. If you have reduced mobility this is not the right hotel for you. The coach drops off at the bottom of 2 flights of snow covered slippy stairs, i was disappointed that there was no assistance from hotel staff at this point for any of the guests. I went as a single parent with 2 large cases, 2 hand luggage and then a sack full of snow gear that tui provided. I am aware that we had a lot of luggage but i had a 5 year old in tow who expected santa to bring her presents on Christmas day. Once inside we had to hang around to check in for about an hour or so. I was given a room on the first floor, there are no lifts so i had to do multiple trips to cart all the luggage again whilst trying to keep an eye on my excited child, again dissapointing that assistance wasnt offered. The room was lovely, beautiful decor and we both slept really well in the bed, the view wasnt the best of the car port area but we could see the trees in the back ground so that didnt bother me too much. The hot chocolate at the hotel is delicious if i remember correctly its around 7 Euro. Alcohol is expensive, a glass of wine and a bottle of water came to 21.30 The food was nice too in the restraunt and the views in there are out of this world. The area out back to play in the snow is lovely. The hotel is nice dont get me wrong, i wouldnt say its luxuary like i had imagined it. I think they could do more to make it feel christmassy for thier guests if it werent for the tui reps it wouldnt have felt like christmas at all just a beautiful snowy place.

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