“Fabulous stay in this quaint family hotel”

Fabulous stay at this lovely quaint traditional family run hotel in the heart of Schladming just 10mins walk from the train station. Albert, Mama Tritscher and staff were exceptionally welcoming, courteous, attentive, friendly, helpful and incredibly efficient and couldn’t do enough for us. Our spo… more

Fabulous stay at this lovely quaint traditional family run hotel in the heart of Schladming just 10mins walk from the train station. Albert, Mama Tritscher and staff were exceptionally welcoming, courteous, attentive, friendly, helpful and incredibly efficient and couldn’t do enough for us. Our spotlessly clean spacious room on 3rd floor was quiet, cosy and super comfortable. The stairs (no lift) might be a challenge for some but was fine for us. Firm and comfy bed, powerful shower with excellent pressure, lashings of hot water and ample toiletries, plentiful wardrobe storage and hangers, good sized desk and pleasant seating area, and flatscreen TV was perfect. Our half board meal option was prompt, piping hot, hearty and delicious. The simple continental breakfast and traditional ‘home-cooked’ 3-course evening meals had variety and choice and was tasty and filling; absolutely perfect after a day’s skiing and the evening A La Carte menu was sumptuous and delicious too! We thoroughly enjoyed our exhilarating skiing holiday and super relaxing and restful stay and would highly recommend this lovely quaint traditional Austrian hotel as the perfect base to discover all that Schladming and the stunning surrounding mountains and outdoors activities that Austria has to offer. Thank you family Tritscher for a wonderful stay. We’ll be back! ❤️

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“On the verge of closing?”

We stayed for a week with Crystal over Christmas 2023. The new owners had apparently taken over two weeks earlier. Our Christmas Eve meal was delicious, a gala dinner that set our expectations high for the quality of the food to come, and a great atmosphere in the restaurant that was open to loca… more

We stayed for a week with Crystal over Christmas 2023. The new owners had apparently taken over two weeks earlier. Our Christmas Eve meal was delicious, a gala dinner that set our expectations high for the quality of the food to come, and a great atmosphere in the restaurant that was open to locals. Unfortunately the rest of the week there were just the 5 tables in a huge restaurant area with no atmosphere while the locals weren’t served in the cosy area to the front of the hotel. My husband was told we couldn’t have a drink in their one night. Each night the bar bill had to be settled which is unusual. We had to pay cash until they finally decided to share the one mobile card between the two rooms. The quality of the evening meals was actually delicious - although limited in choice, it was really good and plenty of it. Pretty traditional Austrian fare. Breakfast was disappointing- exactly the same limited selection every day which got a bit tedious. Even some variety of cereal or fruit would have been welcomed. On the plus side the beds were comfy, the room was clean and the shower was good. The lady at breakfast was friendly and tried her best. On the negative it did feel like their crystal bookings were an inconvenience and we weren’t really welcomed which was a shame. The whole place felt empty, and slightly weird was the hammer that’s inside a large book in one of the hallways!!! We wouldn’t return, even for the very low price we paid.

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“Quaint decor not much choice with food and unfriendly staff.”

The first thing you need to do is ignore all the reviews prior to December 7th 2023 as I feel they do not relate to the current situation at this hotel. It changed hands. One of our fellow 'Guests' had stayed before this date and said it was nothing like before. So let's start this honest review… more

The first thing you need to do is ignore all the reviews prior to December 7th 2023 as I feel they do not relate to the current situation at this hotel. It changed hands. One of our fellow 'Guests' had stayed before this date and said it was nothing like before. So let's start this honest review from a seasoned traveler who in general does not complain and who has no axe to grind. The hotel itself is a genuine quaint Austrian style hotel with lovely decor outside and in. There are 3 floors and ski/boot room and WC in the basement and restaurants front and rear. There is not a lift, so you will be dragging your baggage to the third floor. The rooms are spacious and carpeted the showers were lovely with plenty of water and rooms are warm. Everything worked and was in good condition. Our first observation was that the rooms aren't cleaned very well and ours were dusty and on several occasions we had to ask for toilet paper. We weren't the only guests to do this. We chose to go the week of the Schladming Night Race which was great as 45,000 crowd attended and the town was buzzing. We were 2 of 10 guests staying, all British but seemed to be an inconvenience to the main clientele who were eating and drinking at the hotel during the event week. The breakfast was a cold only European style buffet, boil your own eggs and no hot option. Plenty of it but limited in choice. The evening meal was a starter, main, dessert , one option only on each and a vegetarian alternative for the main. So if you're a fussy eater you'll be eating out every day. The quality was OK but bearing in mind they were preparing a la carte for their outside guests it really made you feel like you weren't valued. Even to the point that they dressed the tables putting green runners on all the tables whereas the guest tables were bare. Now you may think I'm being precious here but it made you feel like a 'them and us' situation. The staff weren't particularly friendly and our hostess always appeared to be sweating and stressed, she was constantly rushing about. Perhaps more staff needed? Where we ate was a cash only bar, yet in the other bar it was card and cash. We later found out the only reason for this was that they didn't have two card machines. Now how difficult would that be, honestly. This came to a head when I refused to pay cash (i didn't have any in my wallet) and said tough, it's card or nothing. She stomped off got the card machine from the other bar, and I paid by card to a lot of huffing and puffing. We also discovered that they do not stock diet pepsi or coke so if you only drink this buy some and take it to the bar with you. Other reviews mention the smell of the kitchens emulating around the hotel. When I read this i thought perhaps this was someone being picky but actually it really is smelly. Shame we didn't get to taste what they were cooking. So Ladies Gents and others if you're after culinary choice you might need to find somewhere else. If you don't want to drag your bags up three flights of stairs and have the joy of climbing those every day after skiing, again choose a different hotel. If you don't mind your room not being cleaned everyday and scrounging for toilet paper, this is the place for you. If you have a poor sense of smell and are used to kitchen smells again this place is fine.

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