“Good near-airport option”

We were put up here by our airline after a flight cancellation. We stayed in the new wing (rooms 440+) and were quite impressed with the stylish rooms. The onsite restaurant was really good for dinner, though the Cabernet Sauvignon was horrid. Breakfast was typically British and there weren't many … more

We were put up here by our airline after a flight cancellation. We stayed in the new wing (rooms 440+) and were quite impressed with the stylish rooms. The onsite restaurant was really good for dinner, though the Cabernet Sauvignon was horrid. Breakfast was typically British and there weren't many healthy options. Overall, quite a nice option for a near-airport stay.

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“Rugby overnighter”

We booked to stay here for a night about 3 weeks before the game so we were late actually making the booking and this was the best value around. We have stayed here once before and had no problem. On arrival about 2pm (late due to taxi mix up), our room was ready and we could check in. The room wa… more

We booked to stay here for a night about 3 weeks before the game so we were late actually making the booking and this was the best value around. We have stayed here once before and had no problem. On arrival about 2pm (late due to taxi mix up), our room was ready and we could check in. The room was clean, roomy and very comfortable. Great proximity to the train station, however we had to taxi to Twickenham due to lack of time. If you do this , it’s about £10 appx in an Uber. We booked our room through Booking.com and was £63. Great deal on room only. Decided to give breakfast a go in the morning £9.95 pp. hot buffet was offered. Was asked to pay up front on the door but I wanted to suss it out first and I’m glad I did. 1 poor chef on his own trying to feed a busy dining room, obviously under pressure. Dropping food on the floor of the kitchen, not throwing it away - instead I witnessed him putting it back on the tray and straight in the oven! There were dirty tables not cleared away everywhere, all with platefuls of half eaten food on. Obviously it wasn’t a good sign. We left and went to the little cafe directly across the road . So would stay here again just not go for breakfast.

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“Andrea”

I really do hope I have the name correct. The lady on reception is a diamond! She does everything in this hotel from working breakfast service to reception! At the same time!!! This hotel would crumble and fall without this lady. 100% need more staff poor Andrea was worked off her feet even though … more

I really do hope I have the name correct. The lady on reception is a diamond! She does everything in this hotel from working breakfast service to reception! At the same time!!! This hotel would crumble and fall without this lady. 100% need more staff poor Andrea was worked off her feet even though she could cope more staff is needed to help her. Grace x

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