“Awesome experience”

Incredible staff. Jeniffer at the reception was so thoughtful with us, I could not recommend more. They went through a hard time with the last hurricane, with all the eltricitiy and other problems around the town, and yet they did all they could to ensure we had an awesome stay.

“A very nice trip”

A very nice experience.I went to this hotel for my honeymoon.My husband and I had a great time here . We are more than pleasant with the attention ,specially from the public relations manager Isabel , she was very helpful and kind with us .The receptionist Jennifer was also very nice . The rooms w… Több

A very nice experience.I went to this hotel for my honeymoon.My husband and I had a great time here . We are more than pleasant with the attention ,specially from the public relations manager Isabel , she was very helpful and kind with us .The receptionist Jennifer was also very nice . The rooms were very clean and lightful. We spent a lot time at the pool and in the rooftop, the views were like traveling through the past .We just loved the gull experience .

Kevesebb

“Nice Hotel...buttttttttttttttttttttt!!!”

The hotel was in decent condition given that it's the oldest hotel in Cuba, having been built in 1860. Aesthetically, it had charm and the staff were friendly and helpful—Maria, in particular, was outstanding! The location was also ideal, right in the heart of everything. However, our stay was marr… Több

The hotel was in decent condition given that it's the oldest hotel in Cuba, having been built in 1860. Aesthetically, it had charm and the staff were friendly and helpful—Maria, in particular, was outstanding! The location was also ideal, right in the heart of everything. However, our stay was marred by a few significant issues. The second floor, where we stayed, had a persistent stench reminiscent of stagnant water. It seemed as if a previous flood had left the carpets damp and musty. Additionally, our bathroom had a leak from a hole in the ceiling, and another from the shower, making the floor dangerously slippery. There were also leaks in the first-floor toilet in the lobby, with a bucket in place that did little to contain the water that spread across the floor. A major inconvenience was the hotel's refusal to accept their own currency (pesos) for payment. They insisted on payment by U.S. credit card or dollars, but as Americans, we couldn't use our credit cards in Cuba. The hotel also couldn't provide proper change if we paid in USD due to their cashless policy. Consequently, we and other guests often went to neighboring hotels to eat, drink, and socialize. Breakfast was another letdown. It was consistently poor and plagued by flies, with the same limited selection every morning. Again, this drove us to dine at the hotel next door. Finally, the hotel advertised itself as “hetero-friendly” with a graphic clearly representing the LGBTQ community. It was unclear if this was meant to convey “homo-friendly,” but it added to the overall confusion. AXEL, get it together because you’re losing money, which is not the nature of business. You need to address these issues to improve the guest experience and avoid losing business.

Kevesebb

“Poor AC & wifi & locals off putting”

A nice hotel right in the centre of Havana. Ideal location. The AC in the lobby is non existent so prepare to sweat alot. It doesn't improve all that much in the bedrooms either which was disappointing. The WiFi was dodgy but I think this is the case all over Havana. The food was so bad in this ho… Több

A nice hotel right in the centre of Havana. Ideal location. The AC in the lobby is non existent so prepare to sweat alot. It doesn't improve all that much in the bedrooms either which was disappointing. The WiFi was dodgy but I think this is the case all over Havana. The food was so bad in this hotel, bland and tasteless. Breakfast was really disappointing unfortunately. The hotel takes card for all payments, no cash. But have euro/dollar on you as we bought tickets to a Cuban music show with dinner and drinks which was nice to attend, it was cash only for the tickets. Pay in dollar is better value. Everywhere in Havana treated €1 as $1 , no difference yet the exchange rate at the airport was terrible and we lost a lot of value there. You only need Cuban Peso for some side street restaurants which only take Peso, but that was minimal. Dollar is probably the way to do no matter what your nationality really. Avoid the men trying to chat to you as you peruse the streets, we got caught on day 1 thinking he was just being friendly when in fact he torpedoed us to follow him down dodgy streets to this upstairs Cuban restaurant and he sat with us until our meal came. It was so uncomfortable and I didn't feel safe but felt I couldn't say no for fear of what might happen. We bought him a drink as a thank out. Got screwed royally on price for the meal, we paid in Peso as they didn't take card and to convert back it cost €130 for two mains and 2 waters and one mojto for the man who dragged us there. We were very sour after this as it left a bitter taste. We were less friendly to the men who continuously approached us after that, which was every second local on the streets unfortunately. Took a bit away from Havana. Nice to see the city but I wouldn't go back.

Kevesebb