“Parador de Ceuta, excellent, as usual”

Quality of service is excellent. Personal very efficient and professional. All seems to be easy and customers feel welcomed in such a nice place.

“Recent short stay”

My wife and I stayed for two nights in September. Unfortunately due to a user error on my behalf we arrived at the hotel but on line we had reserved a stay at a different Paradores hotel - many miles away. As we had just arrived on the ferry from Algeciras this did give us cause for concern - espec… more

My wife and I stayed for two nights in September. Unfortunately due to a user error on my behalf we arrived at the hotel but on line we had reserved a stay at a different Paradores hotel - many miles away. As we had just arrived on the ferry from Algeciras this did give us cause for concern - especially as we thought that we had lost the money that we had already paid for our reservation in the wrong hotel. But we should not have worried because the reception staff were brilliant they were able to cancel our reservation for the wrong hotel without any penalty and complete a new reservation for the right hotel !! We liked the hotel and staff so much that we decided to stay an extra night. The view from our room was fabulous and the pool was excellent. The breakfast was also very good with lots of choices and a cooked breakfast on request. Special mention for Maider Martinez and Frederico who are both a credit to the hotel and company. Maider would grace the reception of any international hotel her friendly manner and her professionalism is first class. Frederico was genuinely worried that we had arrived at the wrong hotel, he was also very professional and had a great sense of humour. The mistake that I made on the booking did give us all something to laugh about and I am sure we shall be remembered when we return for another visit as we found the hotel, and Ceuta very relaxing and a welcome break from Gibraltar.

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“Good price and good location.”

I stayed here at the Hotel for 2 nights, whilst visiting Ceuta. The only downside was the 'Drain smell' in my room (although I left the door open, which helped get rid of it). The hotel is a bit old fashioned in regard to the furniture and the very big key fob, which did weigh a bit...... Howeve… more

I stayed here at the Hotel for 2 nights, whilst visiting Ceuta. The only downside was the 'Drain smell' in my room (although I left the door open, which helped get rid of it). The hotel is a bit old fashioned in regard to the furniture and the very big key fob, which did weigh a bit...... However, there are many positives. My room was a good size and had a comfy bed. The view from the Balcony was very nice (Pool Side) and it was nice to just sit on the balcony and relax. The bathroom was adequate size and clean. There is a safe, TV, aircon and minibar in the room (which was not to pricey), but that was about it. There was no noise from the outside (although, it was winter time and outside pool area was closed). The hotel has a bar, which was well stocked and reasonably priced. We had breakfast on the morning we left. There was the usual buffet style and also a choice of cooked breakfast. All of which was nice. The staff were friendly and helpful. The selling point for me was the price and location of the hotel. It is a 10/15 min walk from the ferry port and a short walk into town/ tourist attractions. I would stay here again if I visit Ceuta.

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“OK hotel. Needs modernising.”

We stayed at this hotel in May at the start of the summer season. It is an OK hotel but is in need of modernisation. No modern room key cards here. Big bulky old fashioned brick keys which weigh you down if you try to carry the key in your pocket. The rooms are serviced and cleaned daily but TV … more

We stayed at this hotel in May at the start of the summer season. It is an OK hotel but is in need of modernisation. No modern room key cards here. Big bulky old fashioned brick keys which weigh you down if you try to carry the key in your pocket. The rooms are serviced and cleaned daily but TV doesn’t work. The mini bar however in the rooms is very cheap. The beds are sadly rock hard. I had back ache by the end of the first night of our week long stay. As for breakfast, there is a good choice of breakfast but they do not advertise the cost of breakfast and seem to make it up day-day. Being the start of the summer season, it was disappointing the pool was not available. The city pool was however available, but forget asking the male members of staff if you can borrow a hotel towel to take to the city pool. We was told no even though when we challenged them what would we use if the hotel pool was open, they replied the hotel towels! As for the staff, the women are very friendly, but the male members of staff are not so pleasant and you can tell they have worked here many years and the younger members of staff or women seem scared to challenge them. It’s ashame I couldn’t rate this hotel higher as it has potential which needs a leader with a vision to unlock its potential through a modernisation programme and replacing some members of the team.

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